Beauty Department Manager

Company: Real Canadian Superstore

Location: Coquitlam, British Columbia, Canada

Salary: 38,500 - 60,000 / year

Beauty Manager position in Real Canadian Superstore seeking a leader with a passion for beauty, customer service, and sales performance. You will lead a team to deliver exceptional service and drive results in the beauty department.

Job Description:

In this exciting and rewarding role of Beauty Manager at Superstore, you will invigorate excellence in your team, motivating and engaging them to surpass their targets. As a customer-centric leader, you will prioritize the needs of our valued customers while employing strategic thinking to foster a strong team culture conducive to achieving/exceeding sales and cost to serve targets.

In addition to your managerial responsibilities, you will also play an integral part as a Beauty Specialist. Your expertise in advising customers on products, application techniques, and latest trends will enable them to make informed choices that align with their unique styles. By providing comprehensive information, advice, application guidance, and instruction on beauty products offered by Superstores beauty department; you will drive sales growth while maintaining exceptional levels of customer satisfaction.

Bring together your leadership prowess along with your passion for product advisement in this exciting role as a Beauty Manager at Superstore. Join us on our journey towards excellence in both team performance and customer service!

What you will do:

• Oversee the day-to-day operations of the beauty department
• Ensure the department meets or exceeds sales and profitability goals
• Manage departmental expenses, shrink and labour
• Communicate regularly with store management and other department managers to ensure store-wide goals are met
• Possess a “selling is fun” attitude
• Builds customer loyalty through follow up and repeat business
• Promote sales of beauty products; provides information on new or existing products, conducts demonstrations
• Train and develop department colleagues in customer service, product knowledge, and merchandising
• Seeks out development opportunities such as through workshop/education sessions to ensure product knowledge is current; Participate in workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date I.e. The Academy, vendor schools, YouTube, etc.
• Ensure merchandise is stocked, displayed, and priced appropriately
• Maintain a clean and safe department for customers and colleagues
• Be constantly on the lookout for great talent to join our team
• Lead, coach and motivate colleagues to improve productivity, engagement, and retention
• Be committed to maintaining merchandising and operational standards
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging

What you bring:

• High school diploma or equivalent; some college coursework preferred
• Previous retail management experience, preferably in a beauty department
• Proven consultative skills to provide information, advice, and guidance to customers on Superstore’s beauty products
• Selling experience with a proven track record
• Ability to conduct sit down makeup and skincare consultations and demonstrate application
• Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics
• Strong leadership and interpersonal skills with the ability to motivate and develop associates
• Excellent organizational and time management skills
• Proficiency in basic computer skills, including Microsoft Office
• Knowledge of retail operations, including merchandising, inventory management, and customer service
• Commitment to providing excellence in customer service

Physical Requirements:

• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and move up to 50 pounds and stand for extended periods of time.
• Punctual and reliable
• Ability to work in a fragrance filled environment
• Ability to climb ladder
• Ability to bend and stretch to stock shelves

Why Work for Us?

Our commitment to sustainability and social impact is an essential part of the way we do business. We focus on Environment, Sourcing and Community, guided by our CORE Values – Care, Ownership, Respect and Excellence – and our Blue Culture.

We offer colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits. We are among Canada’s Top Employers and leaders in diversity and inclusion.