Director, Capacity Demand Planning and Utilization

Your Opportunity

The Director, Capacity Demand Planning and Utilization is a senior provincial leadership role within the Operational Oversight and Care Coordination portfolio of Acute Care Alberta (ACA). Reporting to the Senior Lead, this position provides strategic direction and oversight for province-wide planning, delivery, and evaluation of system-wide capacity and utilization strategies to improve acute care performance and patient outcomes. As a recognized subject matter expert and leader, the Director oversees a provincial team with expertise in designing and implementing innovative, data-driven approaches to optimize resource allocation and patient flow. The role leads the development of the provincial framework and functional requirements for bed utilization and patient flow across Health Service Delivery Organizations (HSDOs). This position will be part of Acute Care Alberta effective April 1, 2025. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Acute Care Alberta.

Description

The Director leads ongoing system analysis to identify opportunities for improvement, collaborating with government ministries, ACA senior leaders, HSDOs and partners to co-create scalable, evidence-based strategies and solutions. This role requires a high level of independence, integration and partnership, including influencing, negotiating and mediating solutions for complex issues in capacity management. The Director will develop public and government facing strategies for provincial Hospital Capacity that carry significant risk and reputational impact on ACA and HSDOs.

Key Responsibilities

• Represent ACA as an expert at high-level cross‑agency committees and strategic forums
• Lead the development and implementation of advanced capacity planning models, including dynamic bed management strategies
• Collaborate to ensure operational strategies are aligned with provincial goals and standards
• Use strategic data from the Director of Real-Time Reporting, Hospital Report Cards, and the Ministry of Hospitals, Surgical Health Services for Quality Assurance and Quality Improvement initiatives to inform provincial, HSDOs, and corridor planning and utilization
• Provide expert leadership in navigating complex clinical and organizational issues
• Integrate evidence-based practices and front-line insights into system-wide strategies
• Foster strong, collaborative relationships with senior leaders in ACA, Government Ministries, and HSDOs to drive shared accountability and continuous improvement

Details

• Transition Company: Acute Care Alberta
• Classification: Program Director
• Union: Exempt
• Unit and Program: Operational Oversight and Coordination
• Primary Location: Calgary, Alberta, Canada
• Location Details: As Per Location
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 22-OCT-2025
• Date Available: 03-NOV-2025
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $55.74
• Maximum Salary: $98.04
• Vehicle Requirement: Not Applicable

Required Qualifications

• Minimum of a graduate degree in Health Care Management, Health Sciences, Business Administration, Nursing, Allied Health Profession or related health care field, or a combination of education and experience
• A minimum of 5–10 years in a decision support role or policy development role, preferably in healthcare and ideally in an organization of significant size, complexity, and diversity
• Previous experience supporting clinical operational senior leaders and direct clinical leadership experience
• Experience in the development and/or implementation of new and emerging processes
• Demonstrated strong communication, interpersonal, negotiating and influencing skills when dealing with internal staff and external parties
• Strong project management and organizational skills
• Able to establish and adjust priorities, effectively manage risk in accordance with competing demands and complex issues
• Demonstrated confidence and ability to communicate and work effectively at a senior management level with internal and external stakeholders
• Track record of creating metric-driven strategic partnerships that achieved or exceeded ambitious goals

Additional Required Qualifications

• Ability to interact at the most senior levels and participate as a key member of the executive leadership team
• Demonstrated leadership skills, including ability and comfort with decision making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others
• A demonstrated clear pattern of professional and personal development
• Ability to problem-solve with a systems perspective to incorporate the organization’s systems and strategies when developing solutions

Preferred Qualifications

• Professional health care designation