Director of Operations

Department: Operations

Location: Brockville

Description

Mission:
Own and deliver the safe, efficient, and profitable operation of the Brockville, Ontario facility. Drive measurable improvements in quality, throughput, cost, and employee engagement while scaling operations to support long-term growth. Strengthen a culture of process discipline, safety, and performance excellence, ensuring operational rigor across manufacturing, staffing, and all program initiatives. Hold full accountability for plant results and continuous operational improvement.

Outcomes:

• Implement standard operating procedures across manufacturing, maintenance, and quality operations within the first 6 months, fully aligned with company-wide processes.
• Establish a production schedule that ensures on-time delivery ≥ 95% within 12 months.
• Achieve ≥ 80% labour efficiency by September 2026.
• Increase production capacity by 50% within 12 months to support company growth targets, while maintaining KPI targets.
• Establish a culture of safety and regulatory compliance with zero recordable or lost time incidents.
• Achieve ≥ 98% first-pass quality within 12 months.
• Achieve Trust index score of ≥ 65% on the annual Great Place to Work survey.
  
  

Role Competencies:

• Operational Leadership in Complex Manufacturing Environments: Demonstrated expertise in leading and optimizing end-to-end manufacturing site operations with significant complexity and variability.
• Cost-Conscious / Investment Minded: demonstrated ability to balance operational budgets with investment priorities.
• Results-Driven Leadership: inspires cross-functional teams with clarity, accountability, and measurable performance standards.
• Data-Driven Decision Making: consistently uses operational KPIs and data analytics to guide decisions and drive improvement.
• Transparent Communication: proactive information sharing, ensuring no surprises for leadership and smooth organizational alignment.