Junior Service Coordinator

Company Overview: At Carmichael Engineering, we pride ourselves on being a leading provider of comprehensive mechanical and HVAC solutions across Canada. With over 100 years of experience, we have established ourselves as industry experts in delivering innovative and sustainable solutions to our diverse clientele.

Founded in 1922, Carmichael Engineering has grown from a small family-owned business into a trusted national brand with a presence in major cities and communities throughout Canada. Our rich history is built on a foundation of integrity, professionalism, and a commitment to excellence in everything we do.

Carmichael Engineering offers a comprehensive range of mechanical and HVAC services tailored to meet the unique needs of our clients.

Working on-site in our Ottawa office.

Business hours: 8:00am - 5:00pm

Salary Range: $50,000-$55,000

Responsibilities:

• Assist in tracking open work orders to ensure timely completion and billing.
• Help maintain accurate service records in internal systems.
• Support performance goals by helping meet closure and billing timelines.
• Monitor daily service tasks and flag potential delays to senior staff.
• Assist with scheduling and coordinating technician assignments.
• Support dispatching by providing technicians with job details and updates.
• Respond to customer inquiries and escalate complex issues when needed.
• Enter service call and customer data into internal systems.
• Assist with issuing purchase orders and coordinating with suppliers.
• Perform other duties as assigned based on workload demands and branch needs
  
  

Required Skills and Experience:

• 1–2 years of experience in an administrative, service support, or coordination role
• Post-secondary education, preferably in business administration, operations, or a related field.
• A technically inclined mindset:
• Strong verbal and written communication skills in English.
• Comfortable using computer systems and software tools.
• Proactive, detail-oriented, and able to work independently while taking directions from senior team members.
• Familiarity with HVAC or other technical services is a plus.
  
  

What We Offer:

• Competitive Starting Pay
• Comprehensive Benefits:
• Medical/Dental/Vision/Travel Insurance
• Life Insurance
• Pension plan paid fully by us.
• Vacation
• Paid Time Off
• Short-Term and Long-Term Disability
• Employee Family Assistance Program paid by us.
  
  

Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to always comply with our Health and safety policies and client Health and Safety policies when working at client locations.

Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates participating in all aspects of the selection process.