Account Manager - SMB

Create and Grow Long-Term Client Relationships

The Small and Medium Business (SMB) segment at TELUS is one of our fastest-growing divisions. We’re entering an exciting new phase as we strive to become the leading digital technology provider for our customers. Our solutions are secure, simple, and hassle-free.

As an Account Director, you will be the face of TELUS to small and medium-sized businesses, representing our brand and driving an exceptional client experience. You’ll build meaningful partnerships, acquire new customers, and provide tailored technology solutions. A master of sales strategy and execution, you’ll combine creativity, resilience, and determination to exceed both client expectations and your sales targets.

Why Join TELUS

• Expand your professional network both within TELUS and across the business community
• Be part of a team that truly values client relationships and is passionate about finding the right solutions
• Enhance your expertise as a trusted Sales Advisor and technology specialist in the mid-market space, with numerous opportunities for career growth
• Be yourself in a diverse, inclusive, and supportive environment that celebrates success and enjoys working together
• Learn from and collaborate with some of the best sales professionals, coaches, and mentors in the industry
• Enjoy competitive compensation, benefits, and perks — including uncapped earning potential, a generous company contribution to stock and retirement plans, and comprehensive health coverage
  
  
  

What You’ll Do

• Grow TELUS’ SMB customer base by selling our full suite of products and solutions to qualified leads and through proactive outbound campaigns
• Identify cross-sell and upsell opportunities aligned with customer needs and TELUS sales objectives
• Lead the full sales cycle — from prospecting and solution development to negotiation and deal closure
• Build and manage a robust pipeline while developing a long-term client success strategy
• Recognize when accounts should be transitioned to our mid-market team as clients expand
• Conduct in-depth research and leverage your network to uncover new business opportunities
• Strengthen TELUS’ visibility within the SMB ecosystem through LinkedIn, networking events, and community engagement
• Provide client feedback to enhance marketing programs and sales campaigns
• Deliver an outstanding customer experience and establish strong relationships with key decision-makers
• Present innovative, value-driven technology solutions to executives with confidence and insight
• Stay informed about competitor offerings and market trends, confidently addressing objections
• Achieve monthly activation and revenue targets with precision and consistency
  
  
  

What You Bring

• Postsecondary education in Sales or Business, or equivalent professional experience (minimum 3 years in an Account Director or similar B2B sales role)
• Proven success meeting or exceeding sales goals and managing SMB portfolios
• Experience demonstrating and configuring technology products (telecom experience is a strong asset)
• Strong understanding of the sales funnel, with a disciplined and data-driven approach to achieving results
• Exceptional communication and influencing skills, with experience engaging C-level executives
• Tech-savvy with a solid business acumen and passion for digital innovation
• Strong online presence and comfort using LinkedIn and other digital tools for business development
• Experience conducting effective virtual sales meetings and presentations
• Skilled negotiator and creative problem-solver, confident in handling objections
• Commitment to providing an outstanding customer experience and maintaining long-term relationships
• Familiarity with CRM systems (Salesforce experience is a plus)
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace tools