Information Centre Assistant (Six-month Term)

Location: Courtenay, British Columbia, Canada

Salary: $33.42 per hour; Hours per week: 25; Employment Type: Part-Time, Six-month Term

We are accepting applications for a part-time, six-month term Information Centre Assistant to join our Corporate Services team. The Information Centre Assistant provides efficient and effective front line customer service, clerical, and administration assistance to the general public and staff of the CVRD.

Responsibilities

• Greeting customers at the Information Centre, answering the main switchboard, directing inquiries and providing information;
• Maintaining an awareness of all meetings, events, advertising etc. concerning the regional district in order to provide accurate information to the public;
• Receiving and processing payments (including issuing dog licenses, transit passes and processing permits), entering payments into a financial system and issuing receipts;
• Balancing and reconciling money received and preparing a bank deposit on a daily basis;
• Receiving and distributing incoming mail, faxes and courier packages and processing outgoing mail and courier items;
• Performing a variety of clerical support duties including updating manuals, electronic filing, ensuring bulletin board and brochure displays are in order and up-to-date, and ordering supplies;
• Organizing and maintaining the board room, staff lunch room and other common space, keeping areas clean and in functional order;
• Providing clerical support to other branches as needed.

Our ideal candidate is:

• A strong communicator with a warm and welcoming approach;
• Collaborative and team-oriented;
• Courteous and tactful, with the ability to effectively respond to complaints when required;
• Detail-oriented with the ability to utilize proper grammar, punctuation and spelling, process and reconcile payments and accurately record data;
• Able to cope with a noisy environment, multiple demands and interruptions;
• Experienced in providing administrative support with over six months up to one year of directly related experience performing general administrative support duties, customer service, cash handling in a computerized setting, and interacting with the general public;
• Educated in office administration including completion of a six month up to one-year office administration course from a recognized post-secondary institution following high school graduation;
• Comfortable using office equipment such as folding and mail machines, copiers, fax machines and laminators;
• Familiar with financial administration systems with the ability to process payment transactions, enter sales data into a financial system, prepare receipts, balance and reconcile payments received;
• Knowledgeable in the practices and processes involved in local government office administration;
• An advanced user of Microsoft Office Suite, with emphasis on word processing and Excel. Strong utilization skills with Adobe Acrobat, electronic filing and SharePoint applications.

A valid BC Class 5 driver’s license is required for this role. Successful candidates will be required to consent to a Canadian Criminal Record Check.

This is a CUPE Local 556 position with a current wage rate of $33.42 per hour plus 10 per cent in lieu of benefits and sick leave with vacation pay prorated.

To review the complete job description and to apply go to www.comoxvalleyrd.ca/jobs.

The closing date for this position is October 30, 2025, at 3:00 pm. We appreciate all applications; however, only short-listed candidates will be contacted.

If your application is shortlisted, you will be contacted in a timely manner to arrange an interview. Virtual or in-person interviews are available.

The CVRD respectfully acknowledges the land on which it operates is on the unceded traditional territory of the K’ómoks First Nation, the traditional keepers of this land.

The CVRD is committed to providing a safe, respectful and inclusive work environment. We celebrate diversity and welcome applications from all qualified candidates.