Customer Service Representative (12-Month Contract with Benefits)

Customer Service Rep (Full Time - 12 Month Contract w/Benefits) - Brockville, ON

Primary Purpose

This position is responsible for the coordination of telephone referrals, verification of criteria and appropriates funding in setting up clients for home oxygen therapy and related healthcare services. Receive and process client walk-in or phone orders, inquiries, and/or issues covering items or products ordered along with showroom sales and inquiries from walk-in clients.

Key Accountabilities

• Perform customer service activities including receiving and entering telephone orders, answering questions, tracing order status or product shipments and resolving problems
• Accountable for providing complete and accurate account set-up and pricing data and ensures ongoing accuracy of customer information
• The successful candidate will help support the Territory Managers, balancing time between inside sales and customer service duties along with helping the team to achieve a targeted sales budget.
• Collection of payments to ensure customer accounts are current
• Tracking customer orders in JDE to ensure delivery and billing is complete
• Responsible for daily cash reconciliation, as well as bank deposits
• Ensure that out-going mail is sent daily

Required Qualifications

Education:

• High School or equivalent Diploma

Experience:

• 2 years of customer service experience
• Retail Sales experience is preferred

Knowledge / Skills / Abilities:

• Excellent communication, interpersonal and organization skills
• Strong computer skills
• Commitment to safety is a must
• Must have proven ability to manage relationships with current and new customers as well as maintain knowledge of Homecare sales growth and development areas
• Ability to multitask and remain calm under pressure

Location: Brockville, Ontario, Canada

Schedule: Full-time