Operational Support Team Lead

Job Information

Job Title: Operational Support Team Lead

Job Requisition ID: 76395

Ministry: Assisted Living and Social Services

Location: Edmonton

Full or Part-Time: Full Time

Hours of Work: 36.25 hours per week

Permanent/Temporary: Permanent

Scope: Open Competition

Closing Date: November 3, 2025

Classification: Program Services 4

Salary: $3,056.50 to $4 ,006.62 bi-weekly ($79,774 - $104,572/year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The Ministry of Assisted Living and Social Services leads housing, assisted living and continuing care, seniors, income, employment and homelessness supports, disability services, and other social-based programs. For more information about ALSS, visit our website: https://www.alberta.ca/assisted-living-and-social-services

Employment and Financial Services (EFS) Division is responsible for policy development and delivery of employment and income services, including contracted employment services, career resources, and the Income Support (IS) and Assured Income for the Severely Handicapped (AISH) programs.

Role Responsibilities

Reporting to the Program Integrity Manager of the Income Support Investigation Unit and working in collaboration with the ISIU Management Team, the Team Lead manages and participates in the program integrity-related work of the unit.

The Team Lead is responsible for the direct supervision of operational support and administrative members, coordinating the work of members and utilizing good supervisory practices to develop and maintain an effective, focused, and professional team. The position also carries a caseload and represents the ISIU at appeals.

This position provides leadership in implementing business unit goals and strategies and leads change by translating broad organizational strategy into meaningful, functional actions for members of the investigation team.

This position offers the opportunity to consult, collaborate, and build relationships with stakeholders both internally and externally, enhancing information exchange on trends and process improvements. Due to the nature of the work, interactions with program clients can be challenging and at times adversarial; therefore, strong communication, problem-solving, and professionalism are essential for success.

As a Team Lead, you will be playing a significant role in establishing and maintaining a work environment that is conducive to employee satisfaction and productivity. The ability to de-escalate confrontational situations will be a key attribute of the role.

To be successful in this role, the candidate must possess the following:

• Decision making ability based on sound judgment and fairness.
• A high degree of professionalism and initiative.
• Ability to work independently.
• Excellent organizational skills to balance multiple tasks and prioritize.
• Good writing and summarizing skills, including accurate spelling, grammar and punctuation.
• Effective listening skills and the ability to provide appropriate verbal and written communications.
• Be adaptable to change and have a high degree of problem-solving skills and solid judgment to identify appropriate solutions.
• Effective case management and time management skills are essential to the position.
• Proficient knowledge and experience with Microsoft Office products, Information technology systems/programs, and records management.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This Link Will Assist You With Understanding Competencies

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf .

Competencies Required For The Role

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that align with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
• Systems Thinking: The work we do within the Alberta Public Service (APS) is part of a larger integrated and interrelated environment. Work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders. Keeping broader impacts and connections in mind.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Self and Others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
  
  

Qualifications

University graduation in Social Sciences, Humanities, or a related field and 4 years, progressively responsible experience in the Income and/or Labour Market Programs.

Demonstrated Leadership Or Supervisory Experience Mentoring Individuals Is Required.

Equivalency: Related experience or education may be considered as an equivalency on a one-for-one basis.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Assets

• Income Support and/or AISH Program Experience.
• Knowledge of the following legislation:
• Income Employment Supports Act and Regulations (IS)
• Assured Income for the Severely Handicapped Act and Regulations (AISH)
• Persons with Developmental Disabilities (PDD)
• Family Support for Children with Disabilities (FSCD)
• Emergency Management Act
  
  

Notes

This is a permanent full-time position based in Edmonton; 36.25 hours per week, Monday to Friday.

A cover letter must accompany your application.

Final candidates will be required to undergo a security screening. A Criminal Record Check will only need to be provided upon request. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Candidates must be eligible to work in Canada.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx .
• Public Service Pension Plan (PSPP) - https://www.pspp.ca .
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits .
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive .
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca .
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.
  
  

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles , for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)( https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information ( https://canalliance.org/en/default.html ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Elena Arefeva at [email protected] .