Field Service Technician

Join HP as a Field Service Technician in Toronto, Canada and become a key player in delivering exceptional customer experiences. In this dynamic role, you’ll provide expert installation, technical support, and software services across the customer journey—from pre-sales to post-sales and service delivery. You’ll work with enterprise-level clients, solve complex challenges, and help shape the future of service excellence.

This role is a fixed, 5-year contract with the possibility of full-time after the term.

What You’ll Do

• Champion the Customer Experience: Guide customers through installation processes, provide site-specific insights, and ensure seamless onboarding.

• Resolve with Impact: Tackle technical and relationship challenges with urgency and professionalism, escalating when necessary.

• Deliver Tailored Solutions: Support large and complex accounts with customized software and service delivery strategies.

• Lead Onsite Support: Provide hands-on assistance for break-fix issues, mentor third-party providers, and manage escalations.

• Proactively Prevent Issues: Use monitoring tools and data insights to anticipate problems and enhance service outcomes.

• Drive Technical Excellence: Apply deep technical knowledge to resolve advanced issues and recommend innovative improvements.

• Mentor & Collaborate: Support team development, coordinate departmental efforts, and foster strong cross-functional relationships.

• Improve Continuously: Identify process gaps, recommend enhancements, and ensure compliance with business controls and safety standards.

• Install & Educate: Set up new equipment at customer sites and provide hands-on training to ensure users are confident and capable in operating their systems.

• Embrace Teamwork: Thrive in a team-oriented environment where collaboration, communication, and a shared mindset are essential to success.

• Apply Technical Expertise: Leverage your background in electrical systems, hardware installation, and troubleshooting to resolve complex technical issues and ensure optimal equipment performance.

What You Bring

• Education & Experience:

  • High School Diploma, GED, or equivalent experience.

  • 6–8 years of relevant experience in customer support, field service, or technical roles—preferably with HP products or enterprise systems.

• Technical Skills:

  • Strong knowledge in areas such as electronics, electromechanics, commissioning, preventive maintenance, and technical support.

  • Familiarity with automation tools, test equipment, operating systems, and field service management platforms.

• Soft Skills:

  • Effective communicator with a customer-first mindset.

  • Results-driven, agile learner, and digitally fluent.

  • Strong problem-solving and mentoring abilities.

Why HP?

At HP, we’re reinventing the way people work and live. As part of our team, you’ll have the opportunity to grow your career, work with cutting-edge technology, and make a real impact on customers around the world.

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Compensation and Benefits
The typical base pay range for this role is $24 to $35 CAD hourly. Pay within this range will be based on the review of experience, skills, and internal equity.You will not be eligible to participate in HP’s group benefit programs, including health, dental, or other extended benefits. During your employment term, you will receive vacation pay in accordance with employment standards legislation and will be covered under applicable provincial workplace safety insurance programs.

As an employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.

Work location being Toronto, ON and working hours could vary to ensure excellent customer and partner support for all time zones in Canada.

Equal Opportunity Employer:
HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail [email protected]. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.