Peer Service Navigator- Family & Caregiver (FAC)

JOB POSTING

Job Title: Peer Service Navigator- Family & Caregiver (FAC)

Job Type: Full-time Contract ( Pilot Program)

Department: Crisis Services

Location: Joseph Brant Hospital - Burlington

Hours: 30 hours per week / 4 days a week

Target Salary Range $28-29/HR

About Us

The Canadian Mental Health Association – Halton Region (CMHA Halton) is a leading provider of adult and youth mental health services in the Region of Halton. We are driven by our cause to provide responsive mental health for everyone through equitable services targeted for people living with mental health and/or substance use concerns.

Why Work for CMHA- Halton

CMHA Halton offers a supportive team environment, flexible work environment, training opportunities, competitive vacation package and comprehensive benefits/pension package. We have an enthusiastic team who are dedicated to supporting individuals with mental health concerns within a client-focused environment. Individuals seeking new challenges and opportunities for professional growth are encouraged to apply.

CHMA Halton strives to build an inclusive culture with a staff group that represents the diversity of the people and communities we serve. We are committed to reducing systemic barriers to employment and our services that have traditionally impacted members from the following groups, Black, Indigenous People, and other racially visible persons, members of the 2SLGBTQIA+ community, and persons with disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. Please also feel free to identify your preferred pronouns when applying.

The Canadian Mental Health Association, Halton Region Branch is seeking a Peer Service Navigator- FAC on a contract for a pilot basis for the period of November 15, 2025 to April 30, 2027. The position is a 30 hour (4 days per week) per week role based in Burlington, primarily operating out of Joseph Brant Hospital. The position resides within an integrated team who work closely together to connect and support family members and caregivers of individuals struggling with mental health and/or addictions. Through supporting those who care and support these individuals, we help to improve the health and wellbeing of caregivers in Halton Region. By integrating this service within our client-focused programs and services, we can provide comprehensive wrap-around care for both clients and those that care for them.

An emphasis will be placed on supporting access to step-down services post-discharge from the hospital system with the provision of service navigation, short-term support and resiliency building through education and group trainings/workshops. Please note that the hours for this positon are flexible and may include evenings and/or weekends as required to meet caregiver and family member needs and availability.

The Successful Candidate will:

Ensure appropriate service navigation/coordination and peer support to family members and caregivers with emerging or ongoing mental health needs as part of an interdisciplinary team. They will act as an onsite resource for Joseph Brant staff and other community partners supporting families and caregivers who may be experiencing their own mental health challenges or caregiver fatigue. Service is provided in both 1:1 and group formats.

Responsibilities:

• Develop strategies to assist family members and caregivers to prevent the need for future emergency room visits for concerns that can be addressed with informal or community supports.
• Offer programs and workshops to educate and equip caregivers with tools and strategies to successfully care for family members struggling with mental health and/or addictions.
• Meet with Joseph Brant staff/partners and follow up on any referrals made after hours, on weekends.
• Work with caregivers individually as needed to provide service coordination.
• Focus on strategies for families and caregivers to help support their loved one and care for themselves. Proactively engage with family members/caregivers to create care plans that prioritize access to appropriate supports and resources.
• Run Family Matters sessions for caregivers and families in addition to drop-in sessions weekly.
• Make referrals to a wide variety of community programs and services in Halton region for family members and caregivers.
• Build effective working relationships and maintain contact with representatives of other sectors/organizations in the community.
• Commit to supporting health, safety and wellness according to relevant legislation and agency policies and procedures.
• Complete all required documentation, evaluation tools, and data collection.
• Other duties as assigned.

Qualifications:

• Prior peer experience is required
• At least three (3) years’ experience working with individuals with mental health and addictions concerns and families/caregivers
• Prior experience working within an acute care setting is an asset
• Knowledge of relevant mental health legislation including the Mental Health Act
• Strong communication, critical thinking and interpersonal skills
• Familiarity with community services and resources
• Commitment to the Recovery philosophy of service provision
• Initiative, creativity, flexibility and an openness to change
• Demonstrated ability to work independently and as part of a team
• Excellent oral and written communication skills
• Crisis intervention and de-escalation skills
• First Aid, CPR and ASIST certifications are assets
• Knowledge of EMHware database an asset
• Proficiency in MS Word and Excel
• Ability to speak a second language would be considered an asset
• The successful candidate must pass a vulnerable screening check

CMHA Halton will support any accommodations that may be required for you to actively participate in the recruitment process. Please email [email protected] if you wish to review this job posting in an alternative format or if you would like to request an accommodation. Only those selected for an interview will be contacted. Thank you for your interest in CMHA-Halton