Head of Stores

Location: This is a remote-based role but candidates must be based in Greater Vancouver Area and able to travel to Specsavers stores within BC.

Welcome to Specsavers – where we’re not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 16th globally by Great Place to Work, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with nearly 200 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You’ll Do

We’re looking for a strategic and people-focused leader to oversee daily operations and drive performance across all store locations in British Columbia. In this role, you’ll work closely with your area retail leaders and Partners (our store owners) to ensure operational excellence, grow market share, and maximize sales and profitability in the region.

As the most senior operational leader in your territory, you’ll collaborate with other Heads of Stores and our Head of Operations, as well as teams across Property, Business Development, Recruitment, Partnership, Clinical, Finance, and Training. Your success will come from coaching and supporting area retail leaders and store Partners to hit their business goals, run high-performing and profitable stores, and create a Great Place to Work for their teams.

Key Responsibilities

Strategic Leadership & Business Growth

• Execute the provincial retail strategy in alignment with national and global Specsavers objectives.
• Drive store performance across the province, ensuring delivery of sales, margin, and profitability targets.
• Develop and implement a 3–5-year physical capacity and workforce plan to support future growth.
• Collaborate cross-functionally with Property, Marketing, Clinical, Product, and Recruitment teams to deliver integrated business outcomes.

Partner & Store Support

• Coach and support store Partners to develop and execute robust business plans.
• Oversee onboarding and development programs for new Partners, from pre-opening through post-launch stabilization.
• Ensure underperforming stores are identified early and supported with tailored improvement plans within 8–12 weeks.

People Leadership & Team Development

• Build, lead, and inspire a high-performing team of RRMs to deliver consistent support and challenge to store Partners.
• Champion a culture of coaching, accountability, and continuous improvement.
• Lead regional forums and events to align teams, share best practices, and foster engagement.

Customer Experience & Brand Standards

• Set and uphold high standards for customer service across all stores.
• Ensure stores deliver the Specsavers customer journey and brand promise consistently.
• Act as a brand ambassador and escalation point for customer or Partner issues.

Risk, Compliance & Operational Excellence

• Ensure compliance with all provincial and federal regulations, including competition and employment law.
• Monitor and manage operational risks, working cross-functionally to mitigate issues.
• Ensure stores are audit-ready and aligned with Specsavers’ operational standards.

What We’re Looking For

• Proven experience in a senior retail leadership role, ideally in a franchise or multi-site environment.
• Ability to lead through complexity and scale high-performing teams.
• Strong understanding of P&L management and financial forecasting.
• Deep commitment to delivering exceptional customer experiences.
• Excellent interpersonal and influencing skills across all levels.
• Demonstrated success in leading transformation and growth initiatives.
• Willingness and ability to travel extensively within the province.

Compensation: $160,000 – $185,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience

Speccies’ Benefits

• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at [email protected] . We will work with you to meet your needs and ensure a fair and equitable experience.