Business Systems Analyst

Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $85,993 to $102,588 annually SFU Department Descr: IT Services - Administrative Technical Solutions Position Grade: 10 # of openings: 1 Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Administrative Technical Solutions (ATS) team is a collaborative group of experts delivering innovative IT solutions that enhance the administrative experience at SFU. We manage a diverse portfolio of systems, including CRM platforms, pension and benefits, health and counseling services, building and security systems, and business intelligence tools. We also design and support integration and automation services that streamline operations and ensure seamless connectivity across the university. By combining technical expertise with a commitment to service excellence, ATS plays a vital role in driving efficiency, innovation, and digital transformation at SFU.

About the Role

The Business Systems Analyst (BSA) plays a key role in planning, designing, and supporting CRM-related initiatives that align with institutional priorities. This position collaborates with stakeholders to analyze business processes, identify solutions, and define requirements that improve information systems and organizational practices. The BSA leads activities across the full project lifecycle, including feasibility analysis, business case development, requirements gathering, and solution design. Responsibilities include facilitating scope and priority setting, managing testing strategies, and ensuring business readiness for system changes through training and change management. The role also supports continuous improvement of CRM systems and provides guidance on best practices.

The ideal candidate is a strategic thinker with strong business analysis expertise and a strong understanding of CRM platforms such as Salesforce or MS Dynamics. They excel at functional analysis, quality assurance, and change management, ensuring solutions align with long-term business goals. Skilled in managing multiple projects, they bring exceptional organizational, time management, and problem-solving abilities. They are a collaborative team player with outstanding communication and interpersonal skills, capable of mentoring others and delivering excellent customer service. Highly analytical and detail-oriented, they drive innovation and continuous improvement in business processes and technology solutions.

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