Commercial Operations Analyst

Your New Role and Team

Sanctuary, a world leader in developing AI-based control systems for humanoid robots, is hiring a Commercial Operations Analyst to support our growing commercial and account management functions. This role is foundational to how we qualify customer opportunities, analyze business cases, and connect customer use cases to our product roadmap.

You’ll work closely with our Director of Account Management and collaborate across product, engineering, and deployment teams to manage the early stages of customer engagement—from the first inquiry to detailed use case documentation.

This is an exciting opportunity for someone who thrives on analysis, communication, and collaboration, and who wants to grow at the intersection of technology, business strategy, and customer success within a robotics-driven organization.

Success Criteria

• Qualify and filter inbound commercial inquiries with clarity and professionalism
• Prepare concise customer profiles and maintain a centralized commercial database (Single Source of Truth)
• Conduct and document introductory customer calls, summarizing objectives and potential use cases
• Support use case discovery and documentation in alignment with product and deployment teams
• Perform high-level business case, market, and growth analyses to support opportunity assessment
• Coordinate internal alignment across commercial, product, and engineering stakeholders
• Assist with preparation of presentation materials and reports for both internal and external audiences
• Demonstrate consistent organization, attention to detail, and follow-through on assigned commercial activities
  
  
  

Your Experience And Qualifications

• Degree in Business, Engineering, or a related technical field (MBA or business specialization an asset)
• 1–3 years of experience in business analysis, commercial operations, or consulting
• Understanding of basic business development or account management workflows
• Comfortable handling data, documentation, and structured reporting
• Familiarity with CRM or ERP systems (NetSuite, HubSpot, or similar)
• Strong written and verbal communication skills
• Curiosity about advanced technology, AI, and robotics is essential
  
  
  

Skills

• Highly organized, methodical, and self-driven
• Analytical thinker with strong problem-solving and documentation skills
• Effective communicator across technical and non-technical audiences
• Adaptable and comfortable with ambiguity in fast-changing environments
• Proactive and accountable, with a collaborative team-first mindset
• Curious about how technology creates value for real-world customers
  
  
  

Traits

• Detail-oriented and thorough in documentation and analysis
• Enthusiastic about learning the commercial side of deep technology
• Confident engaging with external partners while representing the company’s mission
• Able to translate complex information into clear insights and next steps
• Motivated by contributing to an organization that’s redefining how machines think and act
  
  
  

Working at Sanctuary AI

Sanctuary AI is an equal opportunity employer; employment with Sanctuary AI is governed based on skills, competence, and qualifications and will not be influenced in any way by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. In 2023, Sanctuary AI moved into a state-of-the-art office facility and has been recognized by LinkedIn as a Top Startup company.

Compensation And Benefits

Sanctuary offers a market-leading compensation package that includes competitive salaries, equity stakes, and a full suite of benefits for permanent employees, encompassing health coverage, paid time off, cutting-edge work facilities, and worksite flexibility by role. Our commitment to fairness ensures that our total compensation consistently surpasses market standards.

About Sanctuary AI

Founded in 2018, Sanctuary builds humanoid robots and a novel control system for them that integrates symbolic logic and reasoning with data-driven robot foundation models. We use our robots to collect vision, audio, touch, and proprioception data from the perspective of the robot while they perform real-world work tasks. We use that data to train multimodal robot foundation models. Because our systems are vertically integrated, we can design, deploy, and refine at scale. Our mission is to create the world's first human-like intelligence in general-purpose robots.

Recruiting and Employment Agency Notice:

Recruitment and hiring is conducted internally by Sanctuary AI. We are not seeking or soliciting any new agency partnerships or agreements at this time. Any employment agency or professional recruiter (“Agency”) that provides an unsolicited resume(s) or otherwise presents a prospective job candidate through the Sanctuary AI career site or directly to any Sanctuary AI employee, irrevocably grants to Sanctuary AI the unrestricted right to engage, hire, or contract with that candidate at Sanctuary AI's sole discretion without any compensation to the Agency. We appreciate your interest in working together, and should the need arise our Talent Acquisition team will contact any external firms directly.