Implementation Specialist

Description

ACTIVE Network, part of Global Payments Inc., is seeking a driven, self-motivated Implementation Specialist to deliver technical services across ACTIVE’s enterprise software platforms. Services will be delivered across market segments and include database, platform, and infrastructure management (moves, upgrades), system integrations, and hardware configuration. The position works directly with our clients remotely and onsite throughout North America. Intake and analyze business problems then establish and deploy technical solutions.

Responsibilities:

• Conduct functional planning and scoping sessions with ACTIVE and client project stakeholders
• Design and Implement hardware, software, and data integration solutions with customers that satisfy their business needs
• Coordinate all day-to-day details for implementations
• Develop and manage technology deployment strategies
• Develop and deploy end user training plan applicable
• Work with Project Manager to execute implementations according to plan
• Work with Project Consultants to coordinate functional requirements with deliverables
• Work with Support Analysts to facilitate handoff as project closes
  
  

  

Skills & Requirements

• Polished and professional approach
• Excellent and demonstrable problem-solving skills
• Strong interpersonal skills and an ability to quickly establish solid relationships with clients
• Strong presentation and report-writing skills
• Quick to adapt to new environments/technologies and able to grasp complex business processes
• Ability to manage expectations, facilitation skills and a knack for turning conflict into positive outcomes
• Strong entrepreneurial spirit and a willingness to do what it takes to get the job done
• Undergraduate degree or technical diploma
• Proven experience handling enterprise level customer projects
• 2+ years of software deployment experience is an asset
• Business experience in one or more of the following markets is an asset: Ski & Attractions, Government, Parks and Recreation, Education, Not for Profit, Endurance, Sports.
• Technical experience with computer and network architecture, database schematics, APIs, and SQL. Certifications or professional designations in this area are an asset.
• Project management experience
• Experience with ACTIVE’s software solutions are an asset
• Understand and communicate accounting best practices
  
  

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in Canada on a full-time basis without the need for current or future immigration sponsorship.

About ACTIVE:

ACTIVE Network is on a mission to make the world a more active place by connecting people to the things they love, want and need to do. Our SaaS technology platform offers intelligent and intuitive registration, secure payment processing, insightful data and services to help organizers drive increased participation and revenue while streamlining administration. We also engage over 13M participants on behalf of over 27,000 organizers through our global marketplace for activities and events. The partnerships and data insights achieved through our diverse customer base fuel innovations and allow us to deliver best-in-class solutions. The markets we serve include: Race and Events, University Athletics and Programs, Camp and Classes, Swim Programs, YMCA Management, Park & Recreation Management, and more. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, and Asia. We are part of Global Payments Inc.(NYSE: GPN), which has been delivering innovative payment solutions for over 50 years. For more information, please visit ACTIVEnetwork.com .

At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.