Cisco Unified Call Manager (contract)
Capgemini
Date: 1 week ago
City: Montreal, QC
Contract type: Contractor
Remote
Required Skills
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
- Cisco Unified Call Manager (CUCM) 12.x and beyond, including IP endpoints
- Extensive knowledge of voice, packetized voice, and related protocols (SIP, H.323, ISDN)
- Session management and call routing
- Cisco UCCX, Cisco PRIME Assurance and Provisioning
- Experience working with enterprise voice and data environments
- Avaya Aura Communication Manager 8.x and higher
- Avaya Media Gateways (G700, G350, G450)
- Avaya System Administrator, Avaya One X Communicator
- ServiceNow
- Avaya System and Session Manager
- Avaya Meeting Exchange / Bridgetalk
- IPC Unigy Trading System
- NICE Voice Recording
- Troubleshoot and resolve user incidents post-migration as needed
- Open TAC cases and work with Cisco for complex issues and escalations
- Serve as technical SME for Cisco IP telephony and escalation point for Morgan Stanley Voice L3 Operations
- Perform cluster rebalancing across ISG 1, 2, and 3, including coordination and communications
- Support MRA phone backend deployment, early adopters, and service migration
- Provide deployment support for CUCM/SME/UCCX 15
- Deploy and support Cisco voice gateways
- Support Cisco Expressway refresh projects
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
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