Concierge

At Falkbuilt, we are revolutionizing the interior construction industry and are seeking a dynamic individual to our Concierge Team. Falkbuilt is a fast-paced, entrepreneurial company; the kind of place where self-starters thrive and succeed. Working at our Calgary head office, you will join a hardworking, customer-focused, and passionate team.

Responsibilities:

• Coordinate Client Tours: Provide exceptional hospitality by planning every detail of client and guest visits, including accommodations, transportation, scheduling, etc.
• Leadership Support & Event Management: Manage multiple calendars, plan and execute internal and external events, and provide seamless administrative support to leadership.
• Communication Management: As the initial point of contact, greet all visitors and guests with unparalleled hospitality. Manage incoming calls and emails, acting as a primary point of contact and ensuring clear, professional communication.
• Brand Ambassador: Represent Falkbuilt’s culture and values with enthusiasm and professionalism when interacting with clients, visitors, and employees.
• Administrative Duties: Support overall office operations, demonstrating flexibility and a willingness to take on a variety of tasks as needed. Assist with creating name tags, welcome signage, and formatting client communications, all while adhering to brand guidelines.

Qualifications: 

• Ability to handle sensitive and confidential information. A high level of discretion, professionalism, and integrity is essential.
• Minimum 3 years in a Customer Service/Client Relations role
• Proven ability to deliver outstanding client service, balancing empathy with efficiency
• Experience in hospitality and/or travel & tourism is an asset
• Proficiency in Microsoft Office Suite, Adobe, and virtual meeting platforms
• Valid Alberta driver’s license with a clean driving abstract; confidence to drive in all weather conditions
• Ability to travel within and outside of Canada as needed
• Fluency in additional languages other than English is considered an asset, but not mandatory 

**Working in the Travel and / or Hospitality industry is a major asset**

Requirements:

• Strong time management and organizational skills with high attention to detail
• Flexible and adaptable to shifting priorities 
• Effective communicator with confidence and professionalism when engaging with clients and guests from diverse backgrounds
• Ability to manage multiple tasks and requests simultaneously 
• Able to work independently and as part of a team; jump in and "can do" attitude
• Flexible with hours of work - willingness to work extended hours on occasion 
• Project a welcoming presence as the initial point of contact for Falkbuilt visitors

Working Environment 

• Full time, in-office role (Calgary, AB) 
• Open, collaborative and fast-paced office 
• Positive, inclusive, team driven
• Must love dogs, they are in the office regularly
• Company Benefits

We thank you for your interest. We will be reaching out to those that we feel may be suitable for the role.

*Interior Digital Component Construction combines proven construction methods with next-generation technology to build beautiful, high-performing and cost-effective environments.

Learn more at www.Falkbuilt.com