Technical Service Representative

Job Purpose

The technical Service Representative provides customers technical services in coordination with marketing activities; assists with advice to customers in the application of company products. Provide technical service support as required in the field. Primary function is to support sales team and customers in safe and proper application of our products in accordance with specifications and or application guidelines.

Key Accountabilities

• Generate and maintain accurate records and reports of the applications of company products. This includes day to day environmental conditions as well as surface preparation and relevant coating application information.
• Attend scheduled inspections; verify specification and standard adherence perform quality checks of surface preparation, and the application steps in the painting process.
• Advise customers of products and schemes based on vessel service environments and performance expectations. Proper knowledge industry standards (i.e. SSPC, NACE ISO, Etc.) and use of inspection equipment for both surface preparation and coating application operations. Proper use of required PPE. May occasionally be required to demonstrate proper use of application equipment (i.e. Single feed airless, Conventional and plural component).
• When conditions are identified not within company specifications or application guidelines advise the customer and or applicator and their immediate supervisor to acquire resolution. When conditions are not resolved to meet specification document accordingly with exception report.
• Monitor customers/applicators in the proper application of coatings and paint systems in accordance with company specifications.