Operations Manager, Clinician Services

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools, and companies that make the world better every day.

Location

Ottawa, ON

Hybrid, CAN

Job Type

Full Time

Position Overview

The Manager, Clinician Services is responsible for equipping their team to deliver exceptional customer service, foster strong Health Care Provider (HCP) engagement, and achieve financial targets. This role leads a team of Contract Managers and Coordinators, driving operational excellence, continuous improvement, and measurable outcomes across service delivery.

Responsibilities

• Customer Satisfaction
• Champion a culture of service excellence and responsiveness.
• Monitor client feedback and service metrics; implement improvements.
• Support resolution of escalated client issues and maintain strong relationships.
• HCP Engagement
• Develop strategies to improve HCP experience, retention, and satisfaction.
• Ensure timely onboarding, credentialing, and communication.
• Collaborate with Recruiting and HR to address HCP concerns and recognize performance.
• Financial Performance
• Monitor budgets, margins, and forecasts.
• Identify opportunities for cost optimization and revenue growth.
• Ensure accurate and timely billing, invoicing, and reporting.
• Team Leadership & Development
• Lead, coach, and mentor Contract Managers and Coordinators.
• Promote collaboration, knowledge sharing, and continuous learning.
• Conduct performance reviews and support professional development.
• Operational Excellence
• Standardize and improve processes for contract delivery and reporting.
• Ensure compliance with internal controls and contract requirements.
• Leverage data and tools to drive decision-making and efficiency.
  

Qualifications

• Post-secondary education in healthcare, business, or related field.
• 5+ years in health services operations, contract management, or team leadership.
• Strong financial acumen and experience managing service delivery metrics.
• Excellent communication, problem-solving, and stakeholder engagement skills.
• Proficiency in Microsoft Office and project management tools.
• A passion for service excellence and team empowerment.
• A proactive, solution-oriented mindset.
• Strong interpersonal skills and the ability to build trust with clients and HCPs.
• A commitment to continuous improvement and measurable outcomes.
  
  

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How we hire

• Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.
  
  

Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self!

• Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.
  
  

During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.

• We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
• Do your research on Calian, the department, and team you are looking to join
• Add a cover letter that explains why you are a good fit for this position
• Share a portfolio, personal websites, or links to your professional social media
• In your CV, highlight your key achievements - this is your time to brag
• Include dates! Share the timeline of your experience
• Stand out by tailoring your resume to each position you apply to
• Only apply to roles you’re genuinely interested in and that align to your experience
• Be prepared! Do your research on Calian, the department, and team you are looking to join
• View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
• Prepare a list of questions to ask us
• Dress business casual for your interview (virtual and in person)
• We assess your skills and fit, you assess our fit for you
• We keep you updated and share expectations as we make progress in the recruiting cycle
• Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process
  
  

Perks and benefits

• Flexible work hours
• Robust company-paid benefits
• Generous time off package
• A balanced approach to work and life
• Stock purchase plan
• RRSP program*
• Work from home options
  
  

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2025-08-29