Manager, Sales Operations

SmartSkin Technologies provides manufacturing optimization solutions globally to the food, beverage, & pharmaceutical sectors. SmartSkin serves the world’s largest pharmaceutical companies and all major beverage brands with its patented and award-winning Quantifeel sensor and software solutions. While most of our engineering and production activities are undertaken in New Brunswick, Canada, our global presence is increasing with team members located in major centers in North America and Europe.

The Manager, Sales Operations serves as a strategic partner to SmartSkin’s entire go-to-market organization, driving sales performance through data-driven insights, process optimization, and technology enablement. This role is accountable for developing and executing operational strategies that enhance efficiency, scalability, and revenue growth. The ideal candidate is a proactive, detail-oriented problem solver with deep CRM expertise and a proven ability to balance multiple priorities in a fast-paced, high-growth environment.

Key Responsibilities

• Design, implement, and continuously optimize sales processes, tools, and workflows to drive productivity, accountability, and scalability across the sales organization.
• Deliver actionable reporting and analytics on pipeline health, forecasting accuracy, conversion metrics, and performance KPIs to enable data-driven decision-making.
• Partner cross-functionally with Sales Leadership, Marketing, Finance, and Customer Success to ensure seamless alignment, efficient handoffs, and shared accountability for revenue outcomes.
• Champion data integrity and governance initiatives to maintain accurate, reliable information that supports strategic planning and executive insight.
• Develop and standardize operating procedures and best practices for sales operations, territory management, and lead management.
• Lead annual planning and performance cycles, including territory design, quota setting, and capacity planning.
• Serve as a strategic advisor to Sales Leadership, leveraging data and insights to identify opportunities for growth, process excellence, and continuous improvement across the go-to-market organization.
  
  

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related discipline.
• 3-5 years of experience in Sales Operations, Revenue Operations, or a related field, ideally in a SaaS or B2B technology environment.
• Proficiency in Salesforce CRM, with experience in forecasting, pipeline management, custom reports and dashboards, and data validation.
• Demonstrated success in driving adoption of processes, systems, and tools across a distributed sales team.
• Strong analytical mindset with expertise in data visualization, performance metrics, and forecasting.
• Proven ability to lead cross-functional initiatives, influence senior stakeholders, and manage competing priorities.
• High attention to detail with a commitment to operational excellence, accuracy, and continuous improvement.
• Self-starter with a proactive approach to identifying issues, driving improvements, and maintaining operational excellence.
• While this role offers some flexibility, regular in-person collaboration at our Fredericton, NB head office is preferred.
  
  

Core Competencies

• Strategic Thinking: Aligns sales operations with business objectives and long-term growth goals.
• Operational Excellence: Establishes scalable systems and processes that enhance sales performance.
• Analytical Leadership: Uses data to inform strategy, identify trends, and recommend actionable improvements.
• Change Management: Drives behavioral and procedural change within the sales organization.
• Communication & Stakeholder Influence: Communicates insights, recommendations, and results clearly to executives,account managers, and cross-functional teams.
• Adaptability: Thrives in a fast-paced, evolving business environment.
  
  

SmartSkin is driven by integrity, innovation, and ambition. We offer competitive compensation, company-paid health and dental benefits, a Group RRSP with matching, and real opportunities to grow your career while making an impact in a collaborative, forward-thinking environment.

Apply online at smartskintech.com/careers. For more information about SmartSkin Technologies, please visit smartskintech.com.