Fraud Analyst

American Express


Date: 6 days ago
City: Toronto, ON
Contract type: Full time

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The suspect Fraud team investigates claims that present certain characteristics that deem the claim either suspicious or High risk. Are you an analytical thinker? Do you like to investigate? If you answered “Yes” to these questions this job might be for you.



Suspect Fraud Analysts are required to effectively research and resolve complex claims by leveraging relationships across multiple areas of the business including but not limited to: Corporate Security, FRM, Compliance and Credit.

*This is a Hybrid role with a Monday to Friday shift.




Minimum Qualifications
  • Past experience in fraud environment in financial services industry
  • A strong ability to make sound business decisions and analyze complex card member issues and claim details.

  • Excellent communication skills, both verbal and written.

  • Ability to articulate and deliver difficult messages.

  • Strong relationship management and interpersonal skills – able to build a strong network across teams.

  • Strong sense and display of urgency whilst also knowing when to escalate.


  • Ability to work in a fast-paced environment with a focus on case resolution.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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