eHealth Registries Customer Service Representative

About eHealth?

As leaders in digital health innovation, we transform health care through connected health systems and advancing technology. With over 800 employees across 20 communities, we support IT infrastructure in 433 healthcare locations, ensuring seamless information-sharing and timely, effective patient care. We value a culture of strategic collaborating, trust and open dialogue. Our goal is to make Saskatchewan a leader and catalyst in digital health transformation, reshaping health care for the future. Help us put Saskatchewan at the forefront of digital health innovation.

About The Role

eHealth Registries is seeking a motivated and organized individual to join its client focused team. The successful candidate will reference legislation (i.e. Saskatchewan Medical Care Insurance Act, The Change of Name Act, Vital Statistics Act etc.), policies, procedures, and electronic databases to approve or deny requests regarding vital events (birth, death, marriage, stillbirth and Legal Change of Name) or requests for health coverage. This position also includes the processing of payments.

What You’ll Do

Reporting to the Assistant Manager, Registries eHealth Registries, you will:

• Accurately reference, interpret and apply legislation, policies, and procedures;
• Actively listen and provide clear, concise and accurate information and/or explanations both verbally or in writing;
• Communicate effectively in the English language both verbally and in writing.
• Independently organize and prioritize your own workload to respond to competing demands, changing priorities and interruptions;
• Identify areas for improvement and recommend and contribute to the development of new ideas and approaches that will streamline work processes and improve client service.
• Work independently and cooperatively with others in a team environment to establish, build and maintain positive working relationships and to ensure deadlines and objectives are met;
• Identify issues, concerns or problems, consider various options and determine appropriate course of action in a timely and accurate manner;
• Accurately and promptly enter, edit and retrieve information using applications such as email, databases, word processing and various other software packages;
  
  

What You’ll Bring To The Team

• Post-secondary education in a related field of study (i.e. Health Information Management certificate) and/or working in a related environment, supplemented with data entry experience.
• A minimum of 6 months experience using PHRS and Vitalware database and proven experience working in a customer service role.
• Strong computer and typing skills and a minimum typing speed of 40 WPM
• Knowledge of legislation (i.e. Saskatchewan Medical Care Insurance Act, HIPA, The Vital Statistics Act, etc.) in order to assess complicated situations regarding eligibility and to ensure all sensitive materials are kept confidential.
• Knowledge of office and/or administrative processes, procedures and protocols.
• Knowledge of time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
• Knowledge of conflict resolution and customer service principles and practices in order to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
• Knowledge of money handling processes and procedures.
  
  

Competencies

• Communication Ability to clearly and accurately explain complex issues, policies, procedures, referencing legislation and other information to clients and co-workers.
• Ability to communicate effectively in the English Language both verbally and in writing.
• Ability to actively listen to and calmly and courteously acknowledge the concerns of clients who may be hostile, angry, rude, confused or frustrated to diffuse potentially dangerous or threatening situations.
• Ability to respond accurately, clearly and courteously to inquiries from clients, other agencies and the general public.
• Ability to accurately, concisely and in a timely manner compose, record, proofread and/or edit a variety of correspondence [using correct grammar, spelling and punctuation/ for your own and others’ signatures/ in a visually pleasing format].
• Leadership Ability to lead, guide, coach, advise and encourage co-workers in order to establish and maintain a harmonious and co-operative work environment.
• Ability to clearly and concisely share information with others to enhance their working knowledge on items such as policies, programs, procedures and computer operations.
• Problem Solving Ability to collect, record and analyze relevant data to make accurate and timely decisions on a variety of issues.
• Interpersonal Ability to interact empathetically with people who may be angry, confused, rude, upset, difficult, hostile or dangerous to calm them, provide additional information and/or clarify procedures.
• Ability to establish and maintain effective working relationships (customers, government officials, non-government agencies, legal counsel, etc.).
• Team/Independence Ability to work independently and/or as a contributing member of a variety of teams to complete work assignments, achieve common goals and contribute towards a positive work environment.
• Organizational Ability to independently [assess/ establish/ adjust] your own and other’s workloads taking into consideration changing priorities, tight deadlines, multiple reporting relationships and constant interruptions.
• Ability to independently assess, establish and adjust and accurately complete multiple tasks while taking into consideration task complexity, frequent interruptions, deadlines/quota, available resources and multiple reporting relationships
• Analytical Ability to compile, evaluate and organize relevant information to respond to inquiries, produce in-depth documents or reports and make recommendations and/or decisions.
  
  

As one of Saskatchewan’s Top Employers this is Why You’ll Love Working Here

• Career paths and opportunity for advancement
• Health, dental, and pension benefits
• Maternity and parental leave top-up payments
• Earned days off
• Annual pay increases
• Work that truly matters to the people of Saskatchewan
  
  

Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!

We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you.

Level: PDP 5

Anticipated Start Date: November 2025

Location: Regina, SK (On Site)

Employment Type

SGEU Term 9 months or more

Location(s)

SK-Rgna-Regina

Salary Range

$24.007 - $30.084

We are committed to workplace diversity.

Number of Openings

1

Oct 27, 2025, 11:59:00 PM