Security Technician - Service

Convergint is looking for a team-oriented, Embedded Security Service Technician, to join our amazing culture in our Ottawa, ON location. In this position, you are responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customer by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security Systems and the installation of small or less complex projects.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Embedded Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, test, repairs, and services a variety of security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.
• Implement, maintain, audit, and improve electronic security technology including security systems, servers, software, and systems integration, as well as communication and intelligence platforms.
• Support the administration and documentation of electronic security technology, as well as providing training and support.
• Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
• Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Interact with third-party companies and vendors with regards to electronic security technology projects, service, and maintenance
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.
  
  

What You’ll Need

• Strong customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Some experience with server and computer administration
• Understanding of electronic security network infrastructure and architecture
• IP address management and deployment
• Ability to thrive in a rapidly changing environment with limited instruction.
• Strong communication skills and relentless attention to detail
• An analytical mind that can solve complex issues while remaining data informed.
• Strong project management skills
• Hands-on security systems installation, service, and maintenance
• Experience with security systems troubleshooting.
• Must be a self-starter and work well without direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability t o read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required .
• Strong verbal, written and interpersonal communication skills .
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications .
  
  

Requirements

• Diploma in Electronics preferred.
• Relevant trade experience preferred.
• Three to five years of previous, relevant field experience in the electronic security industry is essential.
• In depth experience in a security role, which includes some combination of the management of electronic security technology, project management, and providing security systems support in a large-scale environment.
• Solid experience with Windows and Linux-based server and computer systems
• Solid experience with server and computer administration
  
  

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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