Client Billing Administrator

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.

Location

Ottawa, ON

Hybrid, CAN

Toronto, ON

Job Type

Full Time

Canada-based | Remote or Hybrid in Ottawa, Toronto (York area), or Saskatoon

Position Overview

The Client Billing Administrator is responsible for managing the end-to-end client billing process, ensuring accuracy, timeliness, and compliance with company policies and client agreements. This role plays a critical part in maintaining positive client relationships by delivering clear, accurate, and timely invoices and resolving billing inquiries efficiently.

Responsibilities

Master data set up in SAP for customers, projects and bill rates:

• Accurate and timely master data set up, based on approved and appropriate source documents, in accordance with approved processes, procedures and internal controls
• Comprehensive understanding of data structure in SAP, ability to trouble shoot and apply known principles to new and non-standard scenarios
• Self-review (QA) as well as peer review to meet high standards for both accuracy and timeliness of data entered into SAP
  
  

Customer Billing & Collections, Including Any Issue Resolution

• Accurate and timely customer billing: SAP invoices issued as per Month End schedule and sent to customer no later than 15th of the month or earlier (in accordance with customer contract requirements)
• Minimal unbilled revenue amount (pro-active follow-up on missing contract paperwork, timely escalation to senior management)
• Regular (minimum weekly) collection efforts
• Timely escalation of uncollected receivables, continued ownership & follow-up
• Month End, Year End files & reports as required
  
  

Maintaining Excel Files, As Required

• Proficiency in Excel, including v/h lookup, filtering, pivot tables etc.
• Minimal duplication of data available in SAP
• Maintain up-to-date project documentation
• SAP testing as required
• Regular filing of contract and billing paperwork
  
  

Other Duties (as Assigned) May Include

• Cash receipts processing in SAP
• Back-up for RA & Settlement process
• Updates to process/procedure documentation
  
  

Qualifications

Education

• Post-secondary education in accounting is encouraged and preferred
  
  

Years experience

• Minimum 2 years Accounts Receivable experience, preferably within an SAP environment
• Proficiency in Excel, Word
• A clear sense of urgency to achieve results. A “can-do”, “let’s make it happen” attitude and a focus on a positive customer experience
• Ability to work co-operatively within a group and with colleagues at all levels of the organization
• Excellent written and oral communication skills, with experience communicating effectively and collaboratively with internal and external stakeholders at all levels within the organization
• Flexibility and calmness in dealing with managing multiple priorities and projects simultaneously with a track record of creativity and innovation in problem solving
• Openness to new ideas, sound decision making and independent thinking
• Positive “take charge” attitude, leads by example
• Exceptional attention to detail and strong organizational skills, with the ability to follow through and deliver results
  
  

Additional Requirements

• The ability to obtain Reliability Security Clearance is a requirement
  
  

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How we hire

• Our hiring process is designed to help us get to know you and discover if you are the best fit for our team. It's also an opportunity for you to gauge if a role at Calian is the right fit for you.
  
  

Throughout the process, we’ll share details of the kind of work you’ll be doing, the projects you’ll be working on, the team you’ll be joining, and what it’s like working at Calian. Our biggest tip throughout the process is to just be your authentic self!

• Our commitment to diverse, yet highly specialized solutions require many different skills and abilities. We look for the best talent that can contribute to Calian’s success as well as enhance our culture. We encourage you to apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next opportunity.
  
  

During the recruiting process, you’re encouraged to notify us of any accommodations you may require. We’ll be happy to help.

• We give the same time and consideration to everyone who applies. Here are a few things you can do to ensure your application shines:
• Do your research on Calian, the department, and team you are looking to join
• Add a cover letter that explains why you are a good fit for this position
• Share a portfolio, personal websites, or links to your professional social media
• In your CV, highlight your key achievements - this is your time to brag
• Include dates! Share the timeline of your experience
• Stand out by tailoring your resume to each position you apply to
• Only apply to roles you’re genuinely interested in and that align to your experience
• Be prepared! Do your research on Calian, the department, and team you are looking to join
• View the responsibilities for the role and find examples that demonstrate how you’ve completed these in your previous work experience
• Prepare a list of questions to ask us
• Dress business casual for your interview (virtual and in person)
• We assess your skills and fit, you assess our fit for you
• We keep you updated and share expectations as we make progress in the recruiting cycle
• Feel free to reach out to your Talent Acquisition Specialist at any time during the hiring process
  
  

Perks and benefits

• Flexible work hours
• Robust company-paid benefits
• Generous time off package
• A balanced approach to work and life
• Stock purchase plan
• RRSP program*
• Work from home options