Senior Customer Success Manager

Description

Role Summary:

The role of a Senior Customer Success Manager is to be an expert of their North American Issuer Solutions client(s) business strategy, goals and objectives. The Senior Customer Success Manager identifies success metrics for their client(s) and crafts Success Plans to drive overall client satisfaction and growth. The role will lead initiatives to foster strong client relationships, measure TSYS Product value for adoption and retention, identify whitespace opportunities, and ultimately drive measurable organic growth. The role will develop strategies to drive client outcomes, utilizing the TSYS organization and Customer Success Management best practices. The Senior Customer Success Manager will also serve as a role model/coach to help mentor and develop other Customer Success team members.

Essential Functions:

• Maintains expert knowledge and understanding of industry, market and business trends
• Focuses on the most high impact activities for the client and business, and constructs strategies that drive client outcomes forward
• Navigates competing agendas to establish united goals and aligns multiple stakeholders to speak with “one voice” to the client
• Becomes valued industry advisor for clients and leverages TSYS organization as a tool to drive client success
• Creates novel approaches to solve complex problems, to include challenging client’s thinking
• Utilizes key performance indicators (KPIs) to optimize client satisfaction and account health
• Establishes and maintains healthy key client relationships, to include executive-level stakeholders
• Promotes continuous personal development and cross-pollination of knowledge across their teams to develop more advanced expertise
• Introduces ideas to improve Customer Success Management best practices
• Seeks opportunities to train, coach and mentor Customer Success team members
• Models a growth mindset by exhibiting a willingness to step into unfamiliar situations
• Serves as role model for consistent persistence amidst significant challenges
  
  

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
• Typically Minimum 10+ Years Relevant Exp
• Experience in client facing roles and/or financial industry.
• Prior experience in credit card processing and/or banking is highly desirable
• This position offers a competitive base salary plus a sales incentive program, with on-target earnings (OTE) between $120K and 150K USD
  
  

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits

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