Operations Support Supervisor

In our journey towards greater diversity, we invite applications from members of equity-seeking communities including racialized and Indigenous persons, women, persons with disabilities, persons of all gender identities, ages and sexual orientations who bring value through their lived experiences.

We strive to provide an inclusive workplace and believe in progressive and barrier-free recruitment for all. If at any time during the application or recruitment process you require additional assistance or an accommodation, please email [email protected] and we would be pleased to discuss how best to accommodate your needs.

Operations Support Supervisor

Department: Police Support Services

Closing Date: Nov 18, 2025 4:30 PM

Competition Number: 25-126

Job Summary

The City of Nanaimo is seeking a permanent full-time Operations Support Supervisor. Under the direction of the Manager, Police Support, and under the general supervision of the Operational NCO, the incumbent supervises, schedules, and directs staff involved in the Operations Support Unit. The incumbent is responsible for the efficient operation of all operational support services ensuring that a high level of customer service and overall support service is sustained. The Supervisor ensures compliance with RCMP procedures and policy in relation to information released pursuant to the Access to Information Act/Privacy Act, the safe handling of court exhibits and property and the transcription of statements. The incumbent works with minimal supervision and exercises independent action and judgment in daily work.

Duties and Responsibilities

Please see the job description PDF below.

Requirements

Applicants must have successfully completed Grade 12 and a minimum of 3 years’ experience in a police environment, including 1 year of related supervisory experience. Attainment and maintenance of both the Canadian Firearms Safety and Canadian Restricted Firearms Safety courses along with a Ministry of Public Safety and Solicitor General Special Provincial Constable designation for document service are required.

Compensation and Benefits

This is a CUPE bargaining unit position based on a 35-hour work week, and subject to Article 1(d) - Probationary Period as set out in the Union Collective Agreement. The hourly wage is $40.62, increasing to $42.76 after 60 working days (Jan 2025 Rates). Hours of work will be between the hours of 6:00 a.m. and 11:30 p.m., Sunday through Saturday, 7 hours per day. The wage level for this position is subject to confirmation under a union/management jointly negotiated job evaluation plan.

Comments

Shortlisted applicants may be required to undergo a criminal record check and/or a verification of their education credentials.

To apply for this opportunity, please submit a resume and cover letter (.docx or PDF file format) to [email protected] referencing the specific competition 25-126 by the application deadline.

The City of Nanaimo is an inclusive employer that values diversity and invites applications from all qualified individuals who are legally entitled to work in Canada. We thank all applicants in advance for their interest; however, only those selected for further consideration will be contacted. If shortlisted for the role and need an accommodation within the hiring process, we would be pleased to discuss how best to accommodate your needs.