Account Manager

Who are we?

Dynamic Connections is a leading North American third-party logistics company that provides integrated solutions for our customers. Dynamic Connection creates, sells and executes intelligent logistics solutions that provide peace of mind and seamless movement of our customer’s products. Our consistent service and communication make us an extension of our customers, and provides them with a seamless, stress-free transportation experience.

At Dynamic Connections, we treat our employees like we treat our customers – with honesty, integrity, and respect. We enjoy working together and making sure everyday counts. We love doing team building activities like painting nights, axe throwing, intramural sports, potlucks and more. We have a positive, transparent, and entrepreneurial culture. Your success is our success.

What are we looking for?

You are not afraid to pick up the phone, call customers or contact carriers and address challenges head on to ensure we provide the best service possible. Every day, we thrive on our customers’ success in partnering with us, so we are looking for an Account Manager who wants to grow their book of business to successful new heights.

As an Account Manager on our Boomer Fresh Team, you’ll be part of our operations team, supporting a portfolio of customers while ensuring smooth day-to-day logistics operations. Transportation is time-sensitive and ever-changing—your ability to stay organized, adapt, and communicate effectively is what sets you apart. No two days are ever the same here and you will be challenged to learn and grow every day.

What to expect day to day:

• Quote and price shipments: Provide accurate, competitive pricing based on customer needs and market conditions.

• Track and monitor shipments: Ensure real-time updates and proactive communication with customers regarding delivery status, delays, or changes.

• Manage suppliers: Coordinate and assign shipments to third-party carriers, ensuring accuracy and timeliness.

• Customer communication: Act as the primary contact for customers—respond to inquiries, resolve issues, and build lasting relationships.

• Problem-solving on the fly: Transportation is a fast-paced environment; things change quickly in our world, so we look for individuals who thrive on customer success and love an opportunity to tackle problem solving...head-on!

• Ensuring accuracy: We love technology! We strive to use best-in-class technology across all systems to drive process and accuracy.

• Collaborate with team members: Relationship builders – you care about your team and your customers, and that will come across in all your interactions. You’ll foster strong and long-term relationships with them by treating their business like your own business.

What you bring to the role:

• Strong attention to detail and accuracy, you spot issues before they become problems.

• Excellent time management and ability to prioritize in a high-volume environment.

• Effective communication skills, both written and verbal.

• Customer-first mindset—you care deeply about providing exceptional service.

• Collaborative team player with a proactive, can-do attitude.

• Self-motivated and able to work independently.

• Solid computer skills, especially with Microsoft Office (Excel, Outlook, Word).

Bonus if you have:

• Previous experience in logistics, transportation, or a related industry.

• Strong knowledge of North American trucking and freight markets.

• You are a great fit if you know the world of produce and refrigerated goods!

Our pledge to you and what we offer:

• This is a full-time permanent position working with our Dynamic ‘Green Team’ in our vibrant, and bright Burlington office.

• We offer a competitive benefits package; you will receive a company paid laptop computer and the latest iPhone along with a company paid phone plan.

• We believe deeply in your success. We offer professional development courses and the opportunity to develop your career with Dynamic Connections. We are committed to your professional growth and strive to promote from within.

• We are backed by a private equity firm, Shore Capital; this offers deep stability and support. We regularly access training, knowledge sharing and resources to ensure you are operating at the peak of your game. Shore provides training and development as well as regular events.

• Our culture is a vibrant one; we host regular team building events, have monthly team lunches and believe in rewarding and incentivising our team fully for their ongoing commitment. We honour our team through prizes, perks and regular raffles and events. You can check out our blog for our latest team events and to learn more about our team here: http://www.dynamicconnections.com/blog/

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.