Customer Service Representative at Reynolds and Reynolds

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities:

• Handle incoming calls and emails from internal and external customers
• Communicate with customers to gather information and learn about their needs and expectations
• Resolve customer issues as received, or submit a ticket for additional research
• Research and troubleshoot customer tickets
• Monitor individual workload and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth, and development

Working Conditions:

• Repetitive office tasks (computer usage)
• Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
• May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices