Operations Supervisor, Contract Administration

• Please note that the salary is currently under review.
  
  
  

The City of Markham is proud to be recognized for the 5 th consecutive year as one of Canada’s Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for the full-time Supervisor, Contract Administration position in the Operations department in the Development Services Commission at the City of Markham. To apply for this position, please submit your cover letter and resume online by November 9, 2025.

Join us and make a lasting difference!

Job Summary

Reporting to the Sr. Manager, Roads & Survey, you will be responsible for the contract preparation, contract administration, coordination, supervision and management of roads maintenance functions for the City.

Key responsibilities include:

• Lead the preparation and evaluation of tenders, coordinating contract start-up upon bid award, inspecting and supervising contract and project work and materials/supplies delivery in the field, tracking contractor/supplier performance, coordinating stake-outs and necessary permits, trouble-shooting with contractors/suppliers in the field, coordinating the timing and delivery of materials supplies, completing necessary reports/documentation related to contracted services and ensuring health & safety and legislative/regulatory compliance.
• Ensure contractors are in compliance with relevant legislation, City standards, and criteria and corporate policies.
• Ensure due diligence in the performance of the contract by providing documentation and interpretation of contractual rights and obligations of the Contractor and Owner.
• Negotiate, recommend and approve additional work and field revisions as required related to site conditions.
• Negotiate contractual claims and change of work orders.
• Ensure timely payment processing such as certificates of payment, including progress payments, holdback release, partial release of holdback and final payments, based on field observations, assessment and evaluation of the contract work in accordance with contractual and statutory obligations. Tracks all construction project costs to ensure compliance with approved project budget amounts.
• Develop and review overall construction project schedules. Communicates scheduled completion dates to stakeholders and internal corporate clients.
• Consult with Local, Regional and Provincial Authorities, approval authorities, contractors, consultants, utilities, residents and businesses to ensure construction does not interfere with existing infrastructure and services.
• Staff deployment and field supervision for: maintenance and repair work related to roads/sidewalks/boulevards, street/traffic signage, street/sidewalk/catch basin cleaning, storm water management, road patching, litter/debris pickup, cleaning, culvert maintenance, fencing and guardrail repair/installation and curb and sidewalk repairs.
• Winter operations supervision of and including road patrols, snow plowing, snow removal and salting/sanding on roads and sidewalks, seniors windrow assistance program, culvert steaming and debris removal to ensure proper drainage etc.
• Provide assistance to community related events including coordination of setup, takedown of road closures and associated signage, barricades and fencing.
• Staff supervision, training and development
• Assist with budget preparation and administering assigned budgets including reconciliation/authorization of accounts.
• Contribute to the Operations Department work/business planning.
• Champion the corporate, commission and department vision, mission and values.
  
  
  

Job Requirements:

• Supervises assigned staff including scheduling of work, staff training/development, health & safety and other regulatory compliance, performance management/review, coaching/mentoring, collective agreement administration, payroll submissions, progressive discipline and termination recommendations.
• Responds to inquiries from and/or liaises with residents, Councilors, businesses, contractors/suppliers, internal departments, etc. on contracts, equipment/materials needs, maintenance programs/policies/procedures, contract administration and customer service issues, and other Operations related matters, as required.
• Assesses staffing needs; makes recommendations for new and/or seasonal complement or temporary secondments; participates in recruitment processes; ensures appropriate orientation of new/assigned staff.
• Prepares and/or assists with the preparation of tender specifications and bid evaluations for roads maintenance projects, services and related materials/supplies to be performed/supplied by external contracted services; liaises with successful proponent and coordinates contract start-up upon bid award; coordinates stake-outs and necessary permits.
• Administers assigned contracts including conducting field inspections and monitoring/tracking contractor performance to ensure compliance with tender specifications, health and safety, and other applicable legislation/regulations; trouble-shooting in the field where issues/problems arise; reviewing and authorizing progress draws and making recommendations on change orders where necessary; prepares necessary follow-up reports/documentation.
• Participates in the preparation of the department operating and capital budgets; administers approved budgets including reconciliation of assigned accounts and authorization of expenditures; participates in reviews of in-house/contracted services mix; contributes to Operations business/work planning.
• Benchmarks productivity, streamlining/updating for best practices, assuring compliance with standards/procedures and health & safety, and assuring contractor performance and value-for-money for the municipality.
• Assists with City-wide Operations maintenance programs, provides back-up support and acts in the absence of other Operations Supervisors, participates in rotational standby coverage, and acts in the absence of the Manager, Roads, Survey & Utility as assigned.
• Participates as a member of the Operations Department management team; leads and/or participates on project teams, as assigned; and champions the corporate/commission/departmental vision, mission and values within Operations and among colleagues and co-workers.
• Undertakes special projects and performs other duties as assigned, in accordance with departmental or commission/corporate objectives.
  
  
  

Qualifications:

• Community College Diploma in Civil Engineering, with an emphasis on Contract Administration and Project Management; additional courses in Roads Maintenance.
• Eligibility for or holder of a Certified Engineering Technologist (CET) designation from the Ontario Association of Certified Engineering Technicians and Technologists (OACETT)
• Eligibility for or holder of a Certified Road Supervisor (CRS) from the Association of Ontario Road Supervisors.
• Significant experience (minimum five years) in contract/project administration in a high-volume municipal roads maintenance environment, including supervisory experience in a unionized environment.
• Excellent interpersonal, time/project management, organizational, contract administration, analytical, recordkeeping, work prioritization, problem-solving, and staff development/supervisory skills.
• Ability to build strong and enthusiastic staff teams and internal alliances; to align Operations contract administration field operations with Operations goals and objectives; to champion the vision, mission and values of the municipality; to foster and contribute to a positive, productive, service-oriented work environment; and to deal courteously and effectively with all contacts.
• Thorough working knowledge of project management/contract administration principles, practices and procedures, the Occupational Health & Safety Act and Construction regulations, Provincial Minimum Maintenance Standards for roads, the Highway Traffic Act and related pertinent legislation/regulations/guidelines, roads maintenance/operations standards (i.e. O. Reg. 239/02 Minimum Maintenance Standard) and preventative maintenance/quality assurance practices, labour relations principles and collective agreement administration, and contemporary management practices.
• Computer literacy utilizing word-processing, spreadsheet, and contract administration/project management-related software, email and the Internet; experience with roads maintenance management and infrastructure asset management software an asset.
• Class G Drivers license in good standing; DZ preferred. As a condition of employment, you will be required to provide a satisfactory drivers abstract.
• Willingness and availability to participate in rotational standby and for emergency response.
  
  
  

Core Behaviours:

Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.

Change & Innovation: Effectively implements change and supports and involves staff through change transitions.

Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.

Communication: Models active listening and clear communication, and supports staff members in communicating effectively.

Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.

Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.