Community Engagement Manager

Job Details

Description

Manager, Community Engagement

Nova Scotia

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

The Manager, Community Engagement will lead the planning, execution, and optimization of various promotions and member engagement activities to maximize community impact. They will ensure that messages across all channels are supportive and consistent with East Coast Credit Union’s brand and align to Community impact and Member Experience. As part of the Marketing and Communications team, the Manager, Community Impact will support the marketing team in enhancing the Credit Union’s profile and brand.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Competitive compensation ($81,071.48 – $95,377.84) to commensurate with experience and education, and benefits with performance-based incentives.
• Potential for flexible work arrangements including Flex Time, Telework and compressed work week.
• Assistance with immigration through the Atlantic Immigration Program (AIP) - we are a designated employer.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
  
  

You would…

• Lead the development, implementation, and promotion of East Coast Credit Union’s (ECCU) Community Impact Plan.
• Coordinate efforts to maintain ECCU’s B Corp Certification, working with the Environmental, Social and Governance (ESG) team to support ongoing alignment with B Lab standards and ECCU’s ESG Framework.
• Maintain and report on key performance indicators (KPIs) that measure the success and effectiveness of the Environmental, Social, and Governance (ESG) strategy.
• Lead the development and promotion of annual community impact activities outlined in the ESG Framework.
• Develop action plans to align the Community Impact Plan with those priorities.
• Represent ECCU at community events and as a key media spokesperson for community impact related interviews, press conferences, and public events.
• Develop and maintain media relationships; pitch community impact and ESG stories to media outlets.
• Report on media activity and outcomes to enhance community engagement, visibility, and thought leadership.
• Lead creation of communication materials including:
• Presentation materials, speeches, award submissions
• Web, social media, and multimedia content
• Feature articles, backgrounders, fact sheets, brochures
• Annual reports and storytelling pieces, including the annual sustainability report
• Manage the community section of the website, ensuring accuracy and timely updates.
• Coordinate sponsorships, grant programs, and other CI-related communications.
• Identify, develop, and maintain partnerships that support ECCU’s mission and social purpose.
• Lead cross-department collaboration to support community initiatives at the branch level, including budget allocations and partnership assistance.
• Effectively lead, coach, and mentor direct reports.
• Foster a collaborative, inclusive, and growth-oriented work environment through regular coaching and development opportunities.
  
  

You have…

• Successfully completed an Undergraduate Degree in communications, public relations, marketing, social sciences or related field.
• A minimum of five to seven years of relevant experience, preferably in a financial institution; or equivalent combination of training and experience.
• Strong relationship management, communication and project management skills, knowledge of current multi-media, digital and social media platforms, and strong knowledge of Microsoft Office and SharePoint.
  
  

You are…

• Skilled in task prioritization and project management.
• Knowledgeable of social media platforms (e.g., Facebook, Twitter, LinkedIn, Instagram).
• Familiar with multi-media tools (e.g., Canva, video editing software).
• Knowledgeable of website design and basic website maintenance.
  
  

Applications will be accepted until: November 20, 2025.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [email protected] or by phone at 902.464.7107