Training and Development Coordinator - Hybrid

The Benefits Consulting department designs and manages employee benefit and retirement programs that support financial security and wellbeing. We work closely with internal teams and external partners to ensure plans are competitive, compliant, and aligned with organizational goals.

Reporting to the Supervisor, Training and Development, the Training & Development Coordinator will participate in the planning, implementation, and evaluation of training and development (T&D) initiatives designed to enhance employee skills and performance, ultimately contributing to the Benefits Consulting department’s success. This role requires a combination of organizational, interpersonal, detail-oriented, and instructional skills to effectively support employee growth and development.

You will coordinate insurance carrier education sessions for the team, liaise with leaders and carrier representatives to schedule meeting dates and calendar invites, and maintain the internal library with corresponding resource materials.

What You Will Do

• Administer all onboarding administrative tasks, including, but not limited to:
• Create and organize new hire folders and documents in Teams
• Compile onboarding checklists and schedules
• Coordinate onboarding activities, including booking training sessions and meet-and-greet events
• Liaise with leaders and the Training & Development Specialist to tailor onboarding processes to new hire needs
• Maintain the Employee Experience Exchange process at 30, 60, and 120 days of the new hire cycle
• Collect and analyze survey results quarterly
• Assist in additional ad hoc tasks where needed
• Coordinate monthly Insurance Carrier / Industry Expert Webinars:
• Organize regular sessions with carriers and industry partners
• Schedule sessions and send reminders for upcoming events
• Record sessions and edit recordings where necessary
• Summarize session in written condensed format
• Handle Continuing Education (CE) credits for employees attending sessions
• Assist in additional ad hoc sessions where required
• SharePoint Maintenance & Power BI Reporting:
• Upload relevant industry-related information and materials to our resource libraries
• Maintain files and folders and the Benefits Information Portal inbox
• Assistance with producing and maintaining Power BI reports as needed by leadership
• Produce monthly Spotlight reports via Power BI for Marcom team
• Assist with Training & Development sessions:
• Organize planning meetings with leadership for team-wide training
• Record sessions and edit recordings where necessary
• Summarize session in written condensed format
• Provide weekly or bi-weekly recaps of training sessions
• Enter all training sessions into the Human Resources Training Tracker via SharePoint/Power BI
• Assist in additional ad hoc sessions where required
• Epic Support (Client Management Software):
• Assist with ad hoc projects in Epic, including, but not limited to:
• Clean up initiatives
• Updates
• Transition between team members
• Assist with Offboarding tasks including but not limited to:
• Notifying Carrier partners of terminated employees
• Assist in additional offboarding tasks where needed
• Support additional ad hoc tasks and projects as assigned
  

What does it take?

• Completion of a post-secondary diploma or degree in Human Resources Management or equivalent is required
• Minimum 1-year related work experience, is preferred
• Strong knowledge of Microsoft suite of products, specifically MS Teams, OneNote, Outlook, MS Forms, PowerPoint and Excel and Word
• Strong knowledge and understanding of SharePoint sites
• Organizational Expertise: Efficiently manage training schedules, resources, and logistics
• Attention to Detail: Ensure accuracy in materials, schedules, and processes
• Effective Communication: Clearly convey information to learners, leaders, and trainers, fostering positive relationships
• Project Management: Assist the team in handling multiple training projects concurrently
• Data Analysis: Assess training program effectiveness through data analysis
• Adaptability: Stay relevant by adapting to evolving trends and needs
• Problem-Solving: Address training challenges and adjust to meet objectives
• Collaborative Teamwork: Work effectively with experts, trainers, and teams
• Cultural Sensitivity: Engage participants from diverse backgrounds
• Feedback Utilization: work with the T&D team to continuously improve training programs
• Time Management: Prioritize tasks and meet deadlines in fast-paced environments
• Empathy: Understand learners' needs to tailor impactful training
• Continuous Learning: Stay up-to-dated with industry best practices
• Ability to travel throughout Southwestern Ontario is required
  
  

Who We Are

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company.

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive, and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits And Perks

• Competitive salary
• Participate in our comprehensive pension and benefits plan on day one — no waiting period
• Company-matched Registered Pension Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment
  
  

Are you interested?

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.