Partner Success Coordinator at APOLLO Insurance

About APOLLO

APOLLO is Canada’s leading insurtech. Our platform launched in 2019 and has since become a major player in the Canadian fintech landscape, providing Canadians with comprehensive and cost-effective tenant and small business insurance. We replace the traditionally painful paper-based, manual insurance buying process with a simple and immediate digital ecommerce experience, in line with modern customers’ expectations.

We are a team of empowered and driven individuals who are committed to building a great company at the forefront of disrupting a $5 trillion dollar global industry.

This position offers a chance for the right candidate to make a significant impact alongside an integrated, dynamic team committed to innovation and shaping the future. We’re humbled to have won multiple awards and recognition including Insurance Business Canada’s 5-Star MGA 2025, Prestige Awards Insurance Provider of the Year 2025, Proptech30 2025, Insurance Business Canada’s 5-Star Claims 2024, Insurance Business Canada’s Top Insurance Employer 2022 & 2021 and Digital Innovator of the Year 2022, Insurance-Canada.ca’s 2021 Technology Award, and LinkedIn’s Top Startups 2021.

What You’ll Deliver

APOLLO Insurance is looking for a Partner Success Coordinator to provide support to the Partner Success team, who owns management of the Property Management/ REIT partnerships. As we continue to grow, we're building a Partner Success team that ensures our partners have a seamless and high-impact experience with our platform. We’re looking for a junior-level Partner Success Coordinator who can own the operational side of Partner Success — handling day-to-day partner support tickets, resolving tech and data-related issues, and supporting the team with critical reporting and operational tasks.

This is a growth role: you’ll start by managing high-volume tactical work and evolve into owning relationships with a small portfolio of low-complexity partners as you ramp up.

• This position is remote anywhere in Canada
  
  

Responsibilities - We promise it won’t be mundane.

• Manage and resolve a high volume of support tickets from partners, focusing on data, integration, and technical issues
• Investigate and troubleshoot partner-facing issues, coordinating with internal teams as needed
• Support Quarterly Business Reviews (QBRs) by pulling and preparing relevant data and metrics
• Contribute to internal documentation and process improvements to enhance partner support operations
• Assist in light project management work for internal initiatives or partner onboarding tasks
• Gradually take ownership of a small number of lower-complexity partner accounts
• Track partner performance metrics and help surface insights or patterns to the broader team
• Other duties as assigned
  
  

This role is an opportunity to grow, demonstrate your abilities, and make your mark in the company that’s always reaching for more.

Skills And Qualifications

• Minimum 2-3 years of experience in a customer-facing role (e.g. Customer Success, Account Management, Technical Support)
• Experience working with data, CRMs, and email-based communication tools
• Strong troubleshooting, investigation, and resolution skills
• Experience in a startup, SaaS, or B2B environment is considered an asset
• Solid organizational skills with some experience in project coordination or project management
• Comfort pulling data, formatting reports, and identifying performance trends
• Excellent attention to detail — you catch the small things others might miss
• Strong communicator, both written and verbal
• Collaborative and curious mindset — you’re excited to learn and grow with the team
• Someone the team can count on — reliable, accountable, and committed to delivering high-quality work
  
  

What We’re Looking For

We believe it starts with our PEOPLE.

The APOLLO values: Courage, Adventure, Integrity, Candor and Desire.

Integrity - You do what you say you’ll do, own it if you can’t, and achieve greatness by working with a high moral standard.

Candor - You are open to ideas and are objective in your thinking.

Adventure - You are passionately curious, constantly seeking the unknown and pushing the boundaries of what is possible.

Desire - You want things to be better. For our clients, suppliers, investors, co-workers,

family, community, and ourselves. Greatness matters.

Courage - You are not held back by fear. You will explore any idea and take on any challenge in pursuit of great opportunity.

APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the company and our stakeholders. A collaborative approach, strong initiative, and a desire to achieve greatness are crucial qualities we look for in teammates.

Benefits & Perks

• Competitive salary & variable pay
• Development programs & licensing support
• Company social events
• Extended Medical, Dental and Vision care
• Monthly Wellness Program
• Autonomy, growth, and the ability to make an impact
• Community volunteers days
  
  

We’re not just looking for another employee. We’re looking for someone ready to join us on this journey. Are you in?

APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We’re committed to developing and maintaining a culture rooted in our core values, that is supportive and respectful of all backgrounds and perspectives.

APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at [email protected] and we’ll work with you to meet your accessibility needs.