Solutions Specialist at UPS

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Explorez vos futures possibilités de carrière au sein d’une organisation figurant sur la liste mondiale des 500 plus grandes entreprises du magazine Fortune. Imaginez les possibilités novatrices, découvrez notre culture enrichissante et travaillez avec des équipes qui vous aideront à atteindre votre plein potentiel. Nous savons que, pour assurer l’avenir d’UPS, nous avons besoin de candidats possédant une combinaison unique d’aptitudes et de passion. Vous possédez les qualités nécessaires pour gérer vos activités et celles des membres d’une équipe? Nous avons des postes qui vous permettront de consolider vos acquis et de faire avancer votre carrière au prochain niveau.

Description du poste

This position works with business partners across multiple business functions to align technology solutions. This role provides support during all phases of integrations/testing. This position assists with issue resolution that comes up during integration/onboarding. This role supports customer needs, facilities communication with integration stakeholders, participates in solutioning, and handles any reporting that may arise during the entire customer lifecycle.

Job Type: Full-Time/ Permanent / On-site

Workdays: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 8.30 AM to 5.00 PM (must be able to work a minimum of 40 hrs. per week)

Shift Duration: 8 hours a day

Work Location: 1022 CHAMPLAIN AVENUE BURLINGTON, ON L7L 0C2

Salary Wage: $26.90 per hour

Key Responsibilities and Duties

• Confirms the accuracy of data and formulas to ensure data integrity is not compromised

• Compares, contrasts, and analyzes data to ensure critical performance elements are identified.

• Identifies trends in historical reports and dissects data to identify potential causes for performance fluctuations.

• Collaborates with the integration team to understand customer objectives and business challenges.

• Participates in integration testing and helps to identify issues, ensures that the solution meets standards, and ensures effectiveness of the solution.

• Assists in conducting root cause analysis of issues, identifies key and recurring problems, and provides solutions to prevent recurrence.

• Assists in developing training materials for related groups (e.g., Sales, other Business Development groups, etc.) and new Customer Solutions team members to provide clear instruction on the steps involved in developing and implementing customer solutions.

• Manages Solutions and Solutions-supported collaboration sites (e.g. SharePoint) to meet maintenance requirements and address business needs in the field.

• Documents and reports updates to integration/sales pipeline report to track customer activity/integration status/project status.

Requirements

• Previous experience in IT and/or engineering - Required

• Advanced computer skills: Microsoft Office (Excel) and Microsoft SQL - Required

• Bachelor's degree or international equivalent Computer Science, Industrial Engineering, or Business Administration – Preferred

• Knowledge of API Integration and Guidewire Policy Center

• Excellent verbal and written communication skills

Compensation and Benefits

• Vision, health, and dental benefits after 3 months of service.

• Weekly Pay/ Direct Deposit- Every Friday.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training.

• Pension Plan.

• Free Onsite Parking.

• Opportunity for advancement within a Fortune 50 Company.

Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.

UPS Canada est un employeur inclusif et qui adhère au principe d’égalité d’accès à l’emploi. Veuillez aviser un représentant des ressources humaines si une mesure d’adaptation du lieu de travail est requise. Merci de l’intérêt que vous portez à UPS Canada.