Department Manager - Franchise at Fortinos

Overview:

To ensure the efficient functioning of the Soup, Sandwich, Chill & Grill department (B Model), providing customers with the best quality foods, ensuring courteous, timely customer service.

passion & commitment to customer service is a key driver for our Company

Duties and Responsibilities:

• Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
• To direct and supervise all Soup, Sandwich, Chill & Grill (B Model) staff to secure efficient and courteous customer service;
• To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;
• To maximize sales and gross profit, ensuring sales’ goals, budgets and shrink targets are met;
• Responsible for ordering, receiving, inventory and display of merchandise;
• To hire all part-time staff and train new employees;
• To schedule all Soup, Salad and Sandwich clerks ensuring the strict control of wage costs;
• To interpret and administer Company policy and ensure compliance with the union contract;
• To ensure the maintenance of equipment as well as the safety and sanitation of the department;
• To ensure compliance with the company food safety standards, regulations and audits;
• Other duties as assigned.

The Ideal Candidate Would Possess:

• Exceptional customer service skills
• The ideal candidate must possess a minimum of 3-5 years’ experience in the prepared foods industry, with previous management experience in either a restaurant or fast food operation;
• Post secondary education in culinary preparation, such as line cooking procedures are a definite asset;
• Flexibility to work a variety of hours including days, evenings, and weekends;
• Ability to work in a fast-paced environment, under pressure;
• Excellent organization, communication and interpersonal skills.

How You’ll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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