Client Payment Administrator at Family Service Toronto

Program: PassportONE

Contract: Multiple openings for contract positions ending May 22, 2026; Full-Time, 35 hours per week

Location: 128A Sterling Rd and from a safe home-based office as required

Salary: $44,628 – $54,902 BU Salary Grade 5

Application Deadline: November 14 th , 2025 by 5:00 pm

File Number: PP1 #31-25 - with cover letter and resume

E-Mail: [email protected]

Mail: HR, 355 Church Street, Toronto ON M5B 0B2

Web: familyservicetoronto.org

Grow with us!

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.
We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

The Opportunity!

Reporting to the Manager, PassportONE-Client Payments, the Client Payment Administrator will perform financial responsibilities for the PassportONE program. PassportONE is part of Family Service Toronto’s Developmental Services that include Options, Person-Directed Planning and Passport. PassportONE improves the Passport Program experience by ensuring client invoice processing and reimbursement is efficient and timely

Responsibilities:

• Verifies that disbursements are within budget and receipts and authorizations are valid.
• Verifies and ensures arithmetical accuracy of invoices.
• Identifies issues and communicate with Passport Agencies (PAs) through eForm routing process to resolve the problems.
• Processes invoice data to eForm in a timely and accurate manner. Ensures that the expenses comply with the Ministry of Children, Community and Social Services guidelines and PassportONE policies.
• Processes invoices through TPA Portal as required.
• Adjusts client relationship in CRM as needed.
• Prepares, checks and reviews invoice batches to ensure accuracy daily.
• Flags problems while processing invoices and notifies PAs and Manager PassportONE-Client Payments.
• Assists in annual audit by retrieving required documents.
• Provide back-up to Accounts Payable Administrator as required.
• Contributes and assists in the development of organizational and departmental policies and services pertinent to the role.
• Provides feedback and suggests changes to improve efficiency and effectiveness of PassportONE systems, user manuals, procedures and routines.
May be assigned additional duties that are consistent with this role

Qualifications:

• One to two years community college or a combination of education and experience in a relevant field.
• One to three years’ experience working in financial services (e.g., accounts payable, working with a general ledger).
• Familiarity with accounting principles and accounts payable procedures.
• Intermediate in MS EXCEL, WORD, Outlook and CRM.
• Experience in use of computerized accounting software (e.g., Great Plains).
• Demonstrated initiative, professionalism and reliability including the ability to carry out required duties in a detailed-oriented, methodical and thorough manner.
• Ability to carry out multiple tasks, work under pressure and organize work to meet peak period requirements.
• Ability to prioritize, flag critical issues and problem solve.
• Experience working in a team-oriented, collaborative environment.
• Excellent organizational skills including the ability to carry out required duties in a detailed, methodical and thorough manner.
• Good communication and human relations skills; strong customer service approach.
• Ability to convey accounts payable-related information to clients, staff and vendors with clarity, accuracy and tact.
• Working knowledge of relevant legislation.
• Ability to maintain confidentiality.
• Demonstrated commitment to principles of social justice, equity, inclusion and cultural competency.
Current criminal reference check with vulnerable sector check satisfactory to FST

Interested?

Please indicate file number PP1 #31-25 on your application and submit cover letter and resume by August 22 nd , 2025 , 5:00 PM to [email protected] .
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

We thank all applicants and will contact the individuals selected for an interview.