Customer Service Representative at Epiroc Careers

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation

Join Our Team as a Customer Service Representative at Epiroc!

Epiroc’s Attachments Division (ATD) is seeking a motivated and detail-oriented Customer Service Representative to join Epiroc’s Attachments Division (ATD). In this critical role, you will be the primary point of contact for our customers, ensuring their needs are met efficiently and professionally. Focused on fostering strong relationships, enhancing satisfaction, and driving sales of hydraulic attachments and services, you will play a key role in supporting our operations and customer base. Based in Epiroc’s Customer Center in Canada, this position emphasizes proactive customer engagement, seamless order processing, and effective resolution of technical inquiries to drive business growth and revenue generation.

Work Type: This position is remote and open to candidates located within Canada.

Responsibilities:

• Respond to customer inquiries regarding stock availability, pricing, lead times, delivery, and technical product details via phone and email.
• Process orders, quotes, return merchandise authorizations (RMAs), and warranty claims using SAP and CRM systems.
• Support customers with initial technical inquiries, ensuring prompt resolution or escalation to technical experts.
• Maintain accurate documentation for orders, invoices, warranties, and credits.
• Track and communicate updates on shipments, back orders, and product availability.
• Promote Epiroc products and services by keeping customers informed of new offerings, special programs, and promotions.
• Meet or exceed customer satisfaction and sales performance metrics.
• Participate in training programs, seminars, and team meetings to enhance product knowledge and customer engagement skills.

Knowledge/Education:

• High school diploma or equivalent; an associate’s degree is preferred.
• Minimum three years of customer service related to parts and service operations, preferably in the mining or construction industries.

Skills and Abilities:

• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with SAP or similar CRM platforms.
• Strong verbal and written communication skills, with excellent attention to detail and organizational abilities.
• Ability to visualize mechanical and hydraulic equipment scenarios and explain product features and benefits effectively.
• Self-motivated, adaptable, and capable of working independently or as part of a team.
• Bilingual (English/French) preferred

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team! An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at epiroc.com/en-ca/epiroc-careers. We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired.

Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at http://www.epiroc.com.

#LI-Remote #LI-HP1

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com