Infrastructure Operations Specialist at The Canadian Real Estate Association | L'Association canadienne de l'immobilier

IT Infrastructure Operations Specialist

Reports To: Team Lead, IT Infrastructure

Duration: 12-month contract

Effective: ASAP

About Us

REALTOR.ca is a cornerstone of Canada’s real estate market, dedicated to helping millions of Canadians find attainable housing across the country. As the leading real estate platform in Canada, we offer the most comprehensive listings and resources to assist consumers in finding their dream homes. At REALTOR.ca, we are committed to supporting REALTOR members’ businesses and fostering consumer trust and loyalty. Our dedication to delivering value and continuously adapting to market demands ensures that REALTOR.ca is more than just a listing service- it is the heart of the Canadian real estate experience. Join us and be a part of a team that is at the forefront of the real estate industry, making a significant impact on the lives of Canadians every day.

Position Overview

The Infrastructure Operations Specialist is responsible for the day-to-day management, monitoring, and optimization of the organization’s Azure-hosted infrastructure, including virtual machines, web applications, and database services. This role also supports development teams during code releases, driving operational excellence through automation, scripting, and DevOps practices. It requires strong technical expertise in Microsoft Azure, containerization, CI/CD pipelines, and modern network operations.

Core Competencies

• Automation Mindset: Strong focus on scripting, process automation, and reducing manual tasks.
• Collaboration: Works effectively with cross-functional teams, including developers and DevOps engineers.
• Problem Solving: Strong analytical skills for diagnosing and resolving infrastructure and application issues.
• Continuous Improvement: Commitment to learning, adopting new technologies, and evolving best practices.
  
  

Key Responsibilities

• Infrastructure Operations: Manage, monitor, and optimize Azure-hosted services, including VMs, WebApps, FunctionApps and DBaaS
• Monitoring & Incident Response: Oversee network and application performance, respond to outages/incidents, and ensure timely resolution
• Release Support: Collaborate with development teams to support application deployments, ensuring smooth integration into production environments
• Automation & Scripting: Develop and maintain scripts (PowerShell, Python, Bash, etc.) to automate repetitive tasks and operational workflows
• DevOps & CI/CD: Contribute to CI/CD pipelines (GitHub Actions, Azure DevOps) to enable fast, secure, and reliable code deployments
• Containerization: Manage and support containerized workloads using Docker and Azure Container Registry (ACR)
• Documentation: Maintain accurate records of infrastructure changes, operational procedures, and troubleshooting guides
• Operational Excellence: Ability to maintain uptime, reliability, and performance of systems
• Collaboration & Knowledge Sharing: Work closely with IT, DevOps, and Security teams to align practices and improve system resilience
• Performance & Capacity Management: Conduct regular system health checks, optimize resource utilization, and recommend improvements
• Infrastructure Security: Maintain infrastructure security by implementing access controls, patch management, and vulnerability remediation to ensure compliance with organizational security policies
  
  

Skills & Qualifications

Education & Experience

• College or university degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT operations, infrastructure, or a similar role
• Certifications such as Azure Administrator (AZ-104), Azure DevOps Engineer (AZ-400), or Docker/Kubernetes certifications are highly desirable
• ITIL certification or experience working in an ITIL environment is preferred
  
  

Technical Skills

• Strong knowledge of Microsoft Azure infrastructure services (VMs, App Services, Azure SQL/DBaaS)
• Hands-on experience with containerization (Docker, ACR, Kubernetes exposure is a plus)
• Proficiency with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins, or equivalent)
• Strong scripting skills (PowerShell, Python, Bash) for automation and system management
• Experience in infrastructure monitoring and incident response
• Familiarity with networking concepts (TCP/IP, DNS, VPNs, load balancing, firewalls)
• Understanding DevOps practices (infrastructure as code, release automation)
• Experience working with source control systems (GitHub, Git)
• Strong troubleshooting and problem-solving skills in a cloud environment
• Ability to work independently and in collaboration with cross-functional teams
  
  

About the Team:

We are a diverse and talented group of professionals passionate about technology and innovation. We value collaboration, creativity, and continuous learning. As a part of the development team, you will join a supportive team that encourages knowledge sharing and professional growth. We foster a positive and inclusive work environment where all team member’s contributions are valued.

Company Culture:

At REALTOR.ca, we pride ourselves on our dynamic and inclusive company culture. We believe that a great workplace is built on mutual respect, open communication, and a shared commitment to excellence. Our team enjoys a flexible work environment that promotes work-life balance, with options for remote work and flexible hours. We also offer opportunities for professional development and career advancement, ensuring that our employees can grow alongside the company.

We thank all applicants for their interest, however only those under consideration for the role will be contacted.

At REALTOR.ca, we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs. As an equal opportunity employer, we value the unique perspectives and experiences that each team member brings.