Technical I, IT Operations (ONSITE - Mississauga) at Concentrix

Information Technology

Location Hamilton, Canada

Job Title:

Technical I, IT Operations (ONSITE - Mississauga)

Job Description

The Technical I, IT Operations (TCF) provides end user support across the organization’s desktop, network, telephony, and application(s) environment. The candidate will maintain, analyze, troubleshoot and repair/replace/upgrade computer systems, hardware, software, and computer peripherals, as well as serve as an escalation point to ensure tickets/incidents are resolved according to SLAs. The position requires excellent communication skills, attention to detail and problem-solving capabilities

Essential Functions and Responsibilities:

• Build and support Windows workstations and laptops including image builds, testing, deployment, patches as well as ongoing maintenance using SCCM and other tools.
• Install, configure, and support all desktop applications.
• Diagnose, repair, and replace hardware.
• Manage and resolve tickets within prescribed SLAs using Remedy (SolvNow).
• Partner with vendor support contacts to resolve technical issues within the desktop/laptop environment.
• Manage testing and failover of the business continuity plan.
• Perform basic troubleshooting of phone issues and assist the telephony team as needed.
• Setup and maintain training rooms.
• Maintain hardware and software inventory.
• Coach end users on basic software, hardware, and peripheral device operation.
• Arrange and/or prepare equipment for pick-up/shipping.

Qualifications and Experience Required

• 5+ years supporting desktop/laptop hardware and software in a Windows-based PC/LAN environment or equivalent.
• CompTIA A+/Desktop+, MCSA/MCSE and/or CCNA or similar certifications required. Bachelor’s degree/diploma in Computer Science preferred.
• Proficient in current protocols, operating systems and standards including Windows 7, 10 & 11.
• Proven expertise troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones and WIFI devices.
• Demonstrable experience in ticket resolution using Remedy (SolvNow) and ITIL based framework, maintaining systems compliance and audits as per COPC, ISO 27001 etc. standards.
• Experience managing Active Directory at the Organization Unit level.
• Flexibility to work overtime as needed.
• Ability to lift up to 50 lbs.

The base salary range for this position is $50000- $55000 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include Coverage for Medical, Dental, Basic Life, Basic Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, and EAP , paid time off and holidays.

The deadline to apply for this position is Tuesday November 11th, 2025.

Location:

CAN Mississauga - 6725 Airport RD

Language Requirements:

Time Type:

Full time

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