Event/Guest Services Manager | Full-Time | South Okanagan Events Centre at Oak View Group

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Event/Guest Services Manager is responsible to assist the Director of Events in acting as liaison between venue and event to ensure all details required for the successful execution of the event are completed within the terms of the event contract.

This role pays an annual salary of $50,000-$60,000 CAD

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until January 9, 2026.

Responsibilities

Responsibilities:

• Assist Director of Events with advancing event/show with appropriate event representative in a timely fashion
• Hire, train, schedule and manage Event Staff
• Guide and assist Event Staff in job performance and resolution of patron issues and challenges
• Assist Director of Events in communicating all event related info to appropriate departments and staff as well as prepare event data sheets prior to each event for facility personnel
• Provide information to and relay information between other facility departments involved in servicing events
• Establish and maintain effective working relationships with facility staff, service providers and facility users
• Act as venue liaison with all parties involved in event
• Play an active and supportive role in emergency response situations, assisting with guest communication, coordination, and execution of venue safety protocols
• Prepare event estimates as determined by requirements of event
• Additional duties as assigned
  
  

Qualifications

Qualifications

• 3-5 years of increasingly responsible experience in event management/coordination preferably with a convention center, sports facility, performing arts facility or other multi purpose public assembly facility
• Bachelors degree from an accredited college or university with major course work in event and/or hospitality management or other related field
• Additional years of experience may be substituted for formal education
• Ability to work a flexible schedule including nights, weekends, and holidays
• Ability to function in fast-paced, constantly changing, high pressure environment
• Ability to produce and maintain a valid BC drivers license
• Proficient in use of Microsoft Office and AutoCAD
• Excellent interpersonal and communication skills
• Knowledge and experience with public assembly facility management, operational characteristics of events, needs of facility users, customer service practices, facility use contracts, fire and public safety regulations, a/v equipment and electronic systems in public assembly facilities, budget preparation and control
• Understanding of terminology used in entertainment/convention/public assembly settings
  
  

Physical Demands

While performing duties of this job, employee is required to stand, walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Accountabilities

Assists with coordination, organization, management and supervision of events to insure all needs and expectations are met in order to result in ultimate customer satisfaction.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.