IT Support Applications Analyst at Fluid - Solutions de Talents

Location: Calgary, Alberta

Position Type: Permanent | Hybrid Work Model

About The Role

Our client, a leading radiology organization, is looking for a skilled IT Support Applications Analyst to join their growing team in Calgary. Reporting directly to the IT Manager, youll play a key role in supporting and optimizing critical clinical and business applications that keep radiology operations running smoothly.

This is a great opportunity for someone who thrives in a healthcare IT environment, enjoys problem-solving, and wants to make a real impact on patient care through technology.

What Youll Do

• Support and maintain applications: Provide day-to-day technical and application support for clinical systems.
• Train and assist users: Deliver hands-on training and support for radiologists and staff.
• Resolve issues efficiently: Partner with the helpdesk and IT team to troubleshoot and resolve application-related problems.
• Improve workflows: Model and document clinical and technical workflows to ensure efficiency and accuracy.
• Enhance applications: Participate in upgrade and enhancement projects gathering requirements, coordinating testing, and supporting implementation.
• Apply IT best practices: Contribute to ITIL processes (Problem, Change, Release, Security, and Asset Management).
• Protect data: Ensure compliance with all privacy, confidentiality, and security policies.
  
  
  

What You Bring

• Education: Degree in Computer Science, Computer Engineering, or a related discipline (or equivalent experience).
• Technical Skills:
• Experience with Mirth Connect, HL7, DICOM, and JavaScript is highly desirable.
• Familiarity with RIS/PACS systems or previous experience in a radiology/healthcare setting is a strong asset.
• Background in Application Support, Business Analysis, Training, or Helpdesk roles is an advantage.
• A Diploma or Certificate in Medical Diagnostic Healthcare Informatics is a plus.
  
  
  

Who You Are

• Organized and detail-oriented, with strong documentation and record-keeping skills.
• Analytical and proactive you enjoy diagnosing and solving problems.
• Capable of managing multiple tasks and projects independently.
• Customer-focused, with the ability to explain technical concepts in simple terms.
  
  
  

Why Join

• Competitive Compensation: Attractive salary based on experience.
• Comprehensive Benefits: Health, dental, and RRSP program.
• Professional Growth: Access to continuing education and career development opportunities.
• Flexible Work: Primarily office-based with opportunities to work from home after training.
  
  
  

Additional Details

• Hours: Standard business hours, with occasional after-hours support and participation in an on-call rotation.
• Travel: Local travel within Calgary and area for clinic or data center visits.
  
  
  

Fluid thanks you for your interest in this opportunity. However, only candidates with the required qualifications will be contacted.

Fluid adheres to the principles of equal employment opportunity and affirmative action. We welcome and encourage diversity in our workplace.

Candidates must be eligible to work in Canada.