Support TLM pour consultants / Consultant TLM Support at ADP

ADP is hiring a TLM Consultant.

In this role, you as a TLM Consultant are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The TLM Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

What you’ll do: Responsibilities

What You Can Expect On a Typical Day:

Be a True Partner. Are you the ultimate relationship builder?

• You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve call metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions
  
  

TO SUCCEED IN THIS ROLE: Requirements

• Bilingual French & English
• Proven track record for delivering exceptional customer service
• Aptitude to learn new software applications
• Fundamental understanding of (hardware, networks, routers, switches, IP addresses)
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent
• Excellent organization, prioritization skills and strong attention to detail
• Excellent soft skills
• Excellent communication (written and verbal)
• Experience in (Payroll, Benefits, Time & Attendance) is considered and asset
• Ability to work in a team environment
• Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
  
  

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
  
  

What are you waiting for? Apply today!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Experience you'll need: Required Qualifications

• At least one year in a customer service environment.
• Bachelor's Degree or equivalent in education and experience.
• A strong focus on client satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience.
  
  

Bonus points for these: Preferred Qualifications

• Proven ability to produce positive results.
• Up to one year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• Strong client relationship-building skills.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
• The ability to learn and apply basic concepts in new situations.
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
• Proficiency in the latest web technologies and working knowledge of various operating systems.
• The ability to work in a team environment as well as work independently while making sound decisions.
• Good knowledge of industry tools.
• Excellent analytical and time management skills.
• Excellent communication skills both verbal and written.
  
  

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Make your mark. We want you to challenge things and are open to fresh ideas.
• Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
• Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
• Become a certified smarty pants. Ongoing training and development opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
• Get paid to pay it forward. Company paid time off for volunteering for causes you care about.
  
  

If you've made it down this far, we have to ask: What are you waiting for? Apply now!

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.