RPN/ RN Nurse Care Manager (Care Designer) at Nurse Next Door- Burlington/Oakville

Our purpose is Making Lives Better through Happier Aging.

We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

As a Care Designer you are responsible for the day to day operations related to driving business results through client experience and caregiver management. You will drive growth through the following main duties and responsibilities:

Consult Conversion:

Conducts Caring Consults, assesses Clients with respect to physical, emotional and

environmental needs and advises on Client care; achieves conversion goal of 90%

Drives business interest by engaging in relationships with community leaders and

professional organizations to establish long term relationships that will translate into

word of mouth and professional referrals

Develops, promotes and ensures high quality, innovative customer service

Acts as advisor in Caring Consult to ensure that Client and Client contacts have all

information required

Client Care Delivery and Experience:

Attends all First Visits with Caregivers to ensure client needs and care plans are

executed as per the Service Agreement; sets and role models expectations

Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a

premium client experience impacting Net Promoter Scores of 9 or higher

Develops appropriate and individualized care plans and updates as required

Educates clients on self-care and evaluates client response to care provided

Monitors risk issues and analyzes trends, adapts care as needed

Coordinates care, implementing clinical solutions, and evaluates client outcomes

based on client goals

People Leadership:

Drives results through leading your caregiving team by setting clear goals, assigning

tasks, coaching in the moment and providing continuing education

Delivers on our Brand Promise by leading the client experience, ensuring our

Caregivers are doing whatever it takes to bring peace of mind to our clients and their

families

Accountable for staff hiring, training and performance, ensuring Caregiver availability

meets business needs and that there is compliance to all systems

Manages the education function to support a continuous learning environment and

staff utilization of learning opportunities. This includes Discovery Day and monthly in-

service programs

Conducts First and Supervisory visits to evaluate Caregiver performance and job

satisfaction, impacting the employee experience resulting in a Net Promoter Score of

9 or higher

Scheduling Collaboration:

Liaises with the scheduling team to communicate changes in client requirements,

Caregiver assignments

Responsible for ensuring client coverage is secured, particularly due to urgent care,

caregiver cancellations and limited availability; assists with scheduling as needed

Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE)

percentages remain below 5% for total staff; manages performance of Caregiver

Responsible for data integrity and completion (Caregiver & Client files) in the

scheduling software

Administration:

Maintains excellent documentation practices, specifically, complete and accurate care

plans, employee files (skills & qualifications), client files, including pay and billing

information

Reviews and updates client and staff records quarterly to ensure 100% accuracy and

completeness

Directs the maintenance of client & personnel records to meet employee,

organization and statutory requirements and entitlements

Conducts record audits on a quarterly basis to ensure accuracy and up to date

information

Ensures compliance with national/provincial legislative requirements in areas such as

health, employment, occupational health & safety

Responsible for approving all visits and premiums in preparation for each payroll and

billing cycle

Availability:

Flexibility is required (availability 7 days per week)

Schedule provided 2 months in advance as per business needs

Part time ( primarily evenings and weekends)

On-call evenings, holidays and weekends

Business Relationships:

Reports to the Franchise Partner

Leads the Caregiving team and Care Ambassador team

Works closely in partnership with Care Services Center

Qualifications:

Requirements:

Registered Practical Nurse or Registered Nurse, licensed to practice in the

Province of Ontario

CPR and First Aid Certification

Car and valid driver’s license

Experience:

Strong computer skills, ideally proficient in G-Suite: Gmail, drive, docs, calendar as well as electronic medical documentation (Alayacare Experience an asset)

Exceptional written and verbal communication skills in the English language

Intentional organization, planning, time management and multitasking skills

Demonstrated experience setting and achieving goals

Customer service and leadership background considered an asset

Background or Criminal Record Check with a Vulnerable Sector Search

(updated every 5 years for continued employment)

Negative TB test (updated every 5 years for continued employment)

MISSION STATEMENT

Nurse Next Door is a team that is dedicated to delivering responsive, caring, and high-quality home health services to our community.

Our core purpose is: Making Lives Better. It is why we started the company, and it is a reminder of why we come to work every day.

Our core Values are apparent in everything we do:

• Admire our People
• WOW our customers
• Find a Better way
• Being passionate about making a difference
  
  
  

PHILOSOPHY

Nurse Next Door believes that each individual, regardless of age, race, color, religion, sex, marital status, national origin, handicap, or source of payment, is entitled to maximize his/her optimum level of health status towards more complete physical, mental and social wellbeing.

It is our philosophy to include both the client and family to the fullest extent of their abilities in the planning and implementation of care, and to provide educational and emotional support.

As a member of the health care community, Nurse Next Door, in cooperation with other resources, strives to be responsible to the ever-changing community health needs and to play an integral part in the expansion and sophistication of comprehensive health services.

OBJECTIVES

• To provide quality assured, comprehensive in-home care services through a coordinated Plan of Care to the ill, aged and disabled residents of the community.
• To provide home health services that are necessary for an individual client in meeting the client’s daily needs in the security and comfort of his/her own home environment so that dignity, safety and comfort is maintained.
• To provide a working environment for our employees that stimulates growth and conduct conducive to the provisions of excellent client care.
• To provide relevant educational opportunities to Nurse Next Door personnel so that knowledge and caregiver expertise is enhanced for the benefit of the clients they serve.
• To provide worthwhile contributions to local health care systems through participation in community projects and programs oriented to the interests of the impaired, disabled, acutely or chronically ill of all age groups.