Key Account Director at Cyient

Date: 19 hours ago
City: Toronto, ON
Contract type: Contractor
Key Responsibilities:

Client Relationship Management:

  • Develop and maintain strong relationships with key clients, stakeholders, and decision-makers within the rail industry customer.
  • Serve as the main point of contact for existing and prospective clients, providing tailored solutions to meet their needs.
  • Conduct regular meetings and reviews with clients to understand their business needs, concerns, and goals.


Business Development:

  • Identify and pursue new business opportunities in the rail account by researching and understanding market trends, customer needs, and competitor offerings.
  • Build and maintain a pipeline of potential opportunities, ensuring a consistent flow of new projects and revenue.
  • Ensure meeting quarterly and yearly account targets


Sales and Negotiations:

  • Lead the preparation of proposals, contracts, and pricing models tailored to client specifications.
  • Negotiate terms and pricing with clients to secure long-term contracts.
  • Meet or exceed sales targets and KPIs to drive business growth.


Project Management and Delivery:

  • Collaborate with cross-functional teams, including operations, logistics, and project managers, to ensure timely and efficient delivery of rail customer account.
  • Monitor the progress of contracts and projects, ensuring that they are completed on schedule and within budget.
  • Address any client issues or concerns, providing prompt and effective solutions.


Market Intelligence:

  • Stay up to date with the latest industry trends, technological advancements, and regulatory changes affecting the rail sector.
  • Provide insights and strategic recommendations to senior management on market dynamics and growth opportunities.


Reporting and Analytics:

  • Maintain accurate records of client interactions, opportunities, and sales progress.
  • Regularly report on account performance, forecast future business opportunities, and track KPIs.
  • Analyze financial performance and operational efficiency to ensure maximum profitability.


Essential Qualifications and Skills:

Education:

  • Bachelor’s degree in Business Administration, Transport Management, Engineering, or a related field. A Master’s degree or relevant certifications (such as a professional qualification in rail or transportation management) is a plus.


Experience:

  • Minimum of 10-15 years of experience in account management, sales, or business development within the rail, transport, or logistics sectors.
  • Proven track record of managing key accounts and achieving sales targets.
  • Experience working with rail operators, infrastructure providers, or supply chain partners is highly desirable.


Industry Knowledge:

  • Strong understanding of the rail industry, including freight and passenger transport, rail operations, safety standards, and regulations.
  • Familiarity with industry trends, challenges, and innovations (e.g., digitalization, sustainability, and automation).


Skills:

  • Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients and internal teams.
  • Strong negotiation, presentation, and problem-solving skills.
  • Ability to manage multiple accounts and projects simultaneously.
  • Strong organizational and time-management skills, with an ability to prioritize tasks effectively.
  • Microsoft Office Suite- Word, Powerpoint, Excel
  • Analytical skills with the ability to interpret data and create actionable insights.
  • A strategic mindset with a focus on long-term client success and business growth.


Personal Attributes:

  • Proactive, self-motivated, and results-driven.
  • Ability to work in a fast-paced environment and handle complex client requests.
  • Strong team player with the ability to collaborate effectively with internal teams.
  • High level of integrity, professionalism, and customer service orientation.


Desirable Qualifications:

  • Experience in international rail business or knowledge of global rail market dynamics.
  • Understanding of sustainable and green transport solutions in the rail industry.
  • Fluency in additional languages - Italian, German


Working Conditions:

  • Full-time position with a combination of office and client-facing work.
  • Occasional travel required to meet clients and attend industry events.
  • Competitive salary with performance-based incentives and benefits.

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