Claims Manager, Investigative Services at Intact

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Claims Manager, Investigative Services to join our growing team!

Reporting to the Director, Claims, Investigative Services, you are a key member of the National Claims Management Team and are responsible for supporting and executing on Intact's claims loss control strategies to reduce the organizations exposure to fraud. In conjunction with the other Claims Manager, the successful candidate will be responsible for managing and controlling the day to day operations of various teams within the Investigative Services COE including the Claims Investigative Services inside and outside Team, Triage team as well as the Auto PD; AB; Property; and BI Special Handling Unit’s (‘SHU’) .

The successful candidate will provide technical expertise and leadership to ensure efficient and effective work processes, quality service, indemnity and expense control and continuous improvement.

What you'll do here:

• Work with the Director to develop solutions utilizing our various fraud tools to reduce the organization’s exposure to fraud losses, improve fraud controls, and provide information for other ancillary purposes.
• Manage highly sensitive investigations involving multiple stakeholder interests including other regulatory and investigative authorities. Liase with IBC and Crown Attorneys in preparation of physical evidence and briefing materials. Appear as witness and give evidence during trials. Ensure investigations are objective, fair, thorough, unbiased and timely.
• Manage the day-to-day operation of the ISU teams to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals; provide regular feedback to leadership on results.
• Manage the Investigative Team by setting and monitoring goals and objectives; evaluating performance; and holding regular status meetings to keep staff informed of changes and new projects. Review metrics and report to Director and VP.
• Maintain effective communication links with the COE's and ensure standardized IS workflow processes with the SHU teams.
• Provide effective leadership, responsible for recruiting, coaching and mentoring
• Direct resources within budget allocation and ensure adherence to corporate policies and standards.
• Accountable for the overall engagement of the ISU creating agility in a dynamic changing environment

What you bring to the table:

• University degree or any combination of training and experience deemed relevant for the role.
• Experience with fraud investigation protocols is an asset or prosecution
• Three years’ experience at supervisory level or equivalent work experience
• Leadership, coaching and career development skills
• Strong technical skills in automobile, accident benefits, and/or property claims
• Analytical skills to deal with policy, legal and regulatory interpretation and implementation
• Sense of urgency and willingness to manage a changing schedule due to unpredictable events
• Proven experience with successful change management initiatives
• Strong ability to collaborate and influence diverse groups
• Strong communication and negotiation skills

This posting expires 21/November/2025 at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals3000

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What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.