Unit Clerk - Emergency at Alberta Health Services

Your Opportunity: This is an exciting opportunity at the Strathcona Community Hospital. The facility offers a 24/7 Emergency Department and a variety of Ambulatory, Laboratory, and Diagnostic Imaging services. The Unit Clerk, under the general supervision of the Manager, serves as the point of first contact in matters concerning the efficient administration of the Emergency Department. The emergency department unit clerk is responsible for: Managing incoming and outgoing telephone calls, greeting and directing patients/visitors, and managing patient records/charts. Processing outgoing referrals for patients via the Connect Care Work Queue and managing deferred referrals in a timely manner. Manage and relay information on frequent consults utilizing a centralized consult and referral system for patients within the department. Booking appointments and interfacility transfers. Maintaining clear and effective communication with interdisciplinary departments such as diagnostic imaging, laboratory, social work, other health professionals, patients and families while maintaining patient confidentiality. Assisting with tasks that improve patient and department flow that fall within the Unit Clerk scope of practice. Completing basic troubleshooting on technical and clinical equipment and submitting repair tickets as appropriate. Submitting building maintenance requests as required. Relaying and coordinating information related to admissions, transfers and discharges of patients, diagnostic testing. Maintaining administrative supplies on the unit. Sending and receiving departmental mail. Updating and maintaining unit clerk and department digital resources as required, (I.E. resources in a shared network drive). Note: Shift Pattern will be extended Evenings, Weekends Description: As a Unit Clerk, you will be responsible for the efficient flow of communication between health professionals, departments, patients and families while maintaining confidentiality of patient information. You will also be responsible for a variety of administrative tasks which may include reception, greeting and directing visitors, patients and health professionals, maintaining patient records and charts, transcribing and processing physician orders as well as scheduling patient tests and/or treatments. You will also be responsible for performing a range of administrative activities in support of the unit

• Classification: Unit Clerk
• Union: AUPE GSS
• Unit and Program: Emergency
• Primary Location: Strathcona Community Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.41
• Posting End Date: 17-NOV-2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 27-NOV-2025
• Temporary End Date: 30-AUG-2026
• Hours per Shift: 11.08
• Length of Shift in weeks: 12
• Shifts per cycle: 17
• Shift Pattern: Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications: Completion of Grade 12 or equivalent. Completion of an accredited Unit Clerk Course or equivalent training program Additional Required Qualifications: Demonstrated ability to quickly and effectively respond to and manage multiple responsibilities and urgent requests. Graduate from a recognized Unit Clerk course, including medical terminology. Experience with Connect Care and Work Queue processes required. Minimum of 1-year recent (within 2 years) experience in a Unit Clerk position in an emergency department setting Comprehensive understanding of patient and family centered care with a demonstrated ability to enhance the patient care experience Preferred Qualifications: 2 years' experience working with computers and applications such as Office and Excel. Strong interpersonal and customer service skills with the ability to effectively communicate verbally and in writing. Organizational skills and the ability to prioritize work with minimal direction. Ability to work with a multidisciplinary team in a fast-paced environment with frequent interruptions. Flexibility and adaptability to changing priorities. Demonstrated attention to detail in work performance.