Cancellations Agent at First Canadian Financial Group

Job Details

Description

First Canadian is a national organization and we are experiencing unprecedented growth!

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

We Award Our Team With The Following

• An uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).
• Off work 1 hour early on Fridays.
• Earned Time-Off Program and vacation.
• Group Retirement Savings Plan with employer match.
• On-site gym including free weekly classes with a qualified trainer.
• Newly renovated facility with ergonomic desks/chairs.
• Educational assistance and career development.
• Employee benefits.
• Health and Wellness spending account.
• Employee Assistance Program (EAP).
• Employee discount programs.
• A Culture Team dedicated to diversity, inclusion, and employee programs.
• Employee recognition and appreciation events.
  
  

Check out our company page for all the information on why we believe First Canadian is an employer of choice!

If you are motivated to succeed by helping people, then this is the opportunity for you!

Under the direction of the Manager position - Alberta, the Cancellations Agent - Alberta is responsible for answering a high volume of calls (about 20 per day) and e-mails (about 40 per day) from customers and dealerships and provide information regarding the cancellation requirements and eligibility of insurance and mechanical breakdown policies/contracts. Logging information on calls received and maintain detailed and accurate records. Providing cancellation refund quotes to customers and dealerships.

Essential Responsibilities

• Handle a high volume of calls and emails from customers and dealerships, providing information on the termination of various products, including insurance, mechanical breakdown, GAP, and replacement insurance.
• Log all calls and maintain detailed, accurate records.
• Provide cancellation refund quotes to customers and dealerships.
• Verify incoming cancellation documents to ensure all required information is included.
• Contact customers or dealerships to request any missing documentation.
• Process cancellation requests and ensure refunds are issued accurately.
• Issue requests for stop payments on cheques and request cheque reissuance for stale dates or loan payouts.
• Other duties as assigned.
  
  

Requirements

• Highschool Diploma is required.
• Certificate/Diploma in Administration/ Business/ Insurance is an asset.
• Minimum of 1-2 years in an administrative position, preferably in the insurance or banking industry, is required.
• Call center experience is preferred and considered an asset.
• Intermediate skills with Microsoft Office (Word/Excel) are required.
• Fluent in both English and French with proven skills in verbal and written communication is required.
• Ability to work a rotational Saturday/Statutory holiday is required.
• Successful completion of a credit check, criminal background check, education verification, and employment reference checks is required before employment.  
  
  

Thank you for considering our organization.

If you are bilingual there will be a French and English assessment as a part of the recruitment process.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

Accommodations are available upon request.