Systems & Communications Coordinator at CBIG Canadian Benefits Investment and Insurance Group Inc.

WHO ARE WE?

Founded in 1994, CBIG is a dynamic and innovative company that is deeply rooted in the Prince George, BC community. While our clients span across Canada, — with our many partnerships and affiliations — we can offer you the strength and stability of a large company while still maintaining the personal touch of a smaller, local provider. Over the years, we've experienced significant growth, yet our unique approach enables us to blend the strength and stability of a large company with the personalized care of a local provider.

YOUR ROLE

We’re looking for a proactive, tech-savvy, and people-focused Systems & Communication Coordinator to keep our teams connected and our operations running smoothly. In this role, you’ll be the go-to for enhancing internal communications, supporting our systems, and ensuring employees have the tools and knowledge they need to do their best work. You’ll collaborate across departments, bring fresh ideas to streamline workflows, and play a key role in driving engagement and efficiency.

This is a full-time opportunity based in our Prince George, BC office.

WHAT TO EXPECT

Within the first 90 days, you'll:

• Refresh and develop training manuals for our internal systems
• Dive into our CRM, working closely with our superusers to become proficient
• Connect with teams across all locations and build strong working relationships
• Partner with IT to support smooth operations

YOUR IMPACT

Operational Strategy & Policy Implementation

• Help roll out key strategies, solutions, and policies to employees
• Provide coordination and administrative support to leadership

Internal Communications

• Build and launch a fresh internal newsletter with the Operations Manager
• Create and share engaging content to keep employees connected
• Drive effective cross-department communication through announcements and updates

Internal Systems

• Be the go-to person for first-level system support and troubleshooting
• Support and maintain Microsoft Dynamics (CRM) with superusers and IT
• Create SOPs for CRM use and data consistency across departments
• Provide training on best practices for MS Dynamics

Cross-functional Support

• Step in as backup for reception when needed
• Provide general admin support to teams across the company
• Collaborate on AI and automation projects that boost efficiency
• Occasionally travel to other offices (Terrace, Vernon, Whitehorse, YT and London, ON)

THIS IS YOU

• 2+ years experience in operations or related field
• Experience with full Microsoft Suite
• Experience with CRM systems (MS Dynamics preferred)
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and proactive in problem-solving
• Experience in cross-functional team support and internal stakeholder engagement

WHAT YOU'LL GET

• Competitive compensation package.
• Competitive and customizable benefits.
• Opportunity to contribute directly to the growth of our business.
• Collaborative work environment that values your input.
• Professional development and growth opportunities.

COMPENSATION

At the time of this posting, the estimated annual base salary range for this position is $55,000-$60,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not include our comprehensive total rewards package.

We thank everyone who applies; however, due to the volume of applications we receive we are only able to contact candidates who have been selected for an interview.