Hotel Manager (M/F/D) – Full Time at Fairmont Hotels & Resorts

Company Description

Are you ready to join a team that strives for excellence and constantly pushes the limits of its potential?

Fairmont Le Château Frontenac, a historic icon of Québec City, is seeking a Hotel Manager to lead its operational teams and create unforgettable experiences for guests from around the world.

With 610 elegant rooms and suites, refined restaurants, and storied event spaces, you will have the opportunity to lead an iconic property and leave your personal mark on every guest experience. You will evolve in an environment where heritage meets modern luxury, and where every detail contributes to memorable stays.

We believe that working here should be both inspiring and rewarding. That’s why we offer benefits that support your well-being and professional development: comprehensive health coverage, wellness programs, and opportunities for travel and advancement across the Fairmont and Accor network.

Join an inclusive and passionate team, make impactful decisions, and help turn every moment at the Château Frontenac into a lasting memory.

What The Property Offers:

Enjoy exceptional benefits and travel discounts at Accor hotels worldwide (over 5,700 hotels)!

• Competitive insurance plan*
• Pension plan available
• Employee Assistance Program (EAP) offered free of charge, including:
  
  

  o Mental health support

  o Legal and financial advice

  o Health and nutrition services

  o Career and professional coaching

  o Life transition assistance

• On-site uniform cleaning
• Complimentary hotel parking
• Complimentary colleagues’ dinning room meals (taxable benefit)
• Discounted access to the hotel fitness center
• Opportunities to grow and develop your talents locally and globally
• Engagement in various committees and community/philanthropic initiatives
• A rich culture featuring:
  
  

  o Strong values that foster a collaborative and respectful work environment

• Regular employee recognition through monthly and annual events
  
  

  o A strong commitment to equity, diversity, and inclusion, with dedicated committees

  o Social and environmental initiatives that make a positive community impact

Job Description

The Hotel Manager is a key member of the Executive Committee, responsible for the strategic direction and operational management of all major divisions at Fairmont Le Château Frontenac, including but not limited to Food & Beverage, Rooms, Engineering, and Security.

This role works closely with other senior leaders to ensure full compliance with Fairmont luxury standards and to guarantee an exceptional guest experience at every stage of the stay.

Reporting directly to the General Manager, the Hotel Manager plays a pivotal role in leading department heads, driving financial performance, and fostering a culture of excellence, innovation, and accountability.

In the absence of the General Manager, the Hotel Manager assumes full operational leadership of the property and serves as the main point of contact for key stakeholders, ensuring continuity and business sustainability.

Direct Reports:

• Director of Rooms
• Director of Food & Beverage
• Director of Engineering
• Director of Security
  
  

Key Internal Contacts:

• Executive Committee members
• Department Heads
• Operational leaders and team members
  
  

Key External Contacts:

• Guests and VIPs
• Ownership representatives
• Vendors and contractors
• Senior executives and government authorities
  
  

Qualifications

Profile

To perform this role successfully, the candidate must be able to fulfill all essential duties effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience

• Minimum of 5 years of relevant experience, including at least 2 years in an Executive Committee position within a large-scale luxury hotel
• Previous experience as a Director of Operations in the hospitality industry
• Knowledge of the following systems preferred: Opera PMS, Silverware
  
  

Education

• Degree or bachelor’s in hospitality management or a related field
  
  

Skills, Knowledge, And Abilities

• Strong financial acumen including budgeting, revenue optimization, labor cost control, forecasting, inventory management, and expense control
• Proficiency in data analysis and strategic decision-making in competitive, fast-paced environments
• Demonstrated ability to develop, lead, and motivate high-performing teams aligned with luxury brand standards
• Exceptional guest service orientation with strong attention to detail, results-driven mindset, and approachable leadership style
• Proven experience with high-end, decerning clientele with a constant focus on satisfaction and loyalty
• Deep understanding of international luxury standards, market trends, and service innovations
• Solid business management skills, sound judgment, and problem-solving abilities under pressure
• Outstanding communication, presentation, and interpersonal skills; fluency in French is essential for team leadership and daily operations, and advanced English is required for international guests and corporate partners
• Meticulous attention to detail and a commitment to upholding Fairmont’s luxury standards with integrity and professionalism
• Proven delegation and organizational skills, with the ability to prioritize effectively in a constantly evolving environment
• Autonomous, proactive, and adaptable in changing operational contexts
• Strong commitment to ensuring the safety and confidentiality of guest and hotel information
  
  

Personal Attributes

• Dedicated to building collaborative and high-performing teams through empowerment, recognition, and shared accountability
• Passionate about luxury hospitality, innovation, and continuous improvement, with a keen eye for detail
• Flexible and adaptable, able to thrive in dynamic and demanding environments while maintaining the highest standards of excellence and professionalism
  
  

Conditions

• High flexibility and availability to meet changing operational needs
• Openness to international mobility within 3 to 5 years
  
  

Additional Information

Our Diversity & Inclusion Commitment

We are an inclusive company, and our ambition is to attract, recruit, and promote a diverse range of talents.

Join us today for a rewarding career at Fairmont Le Château Frontenac, where every day brings new opportunities and your well-being is at the heart of what we do.

https://fairmont-carrieres.com/fairmont-chateau-frontenac/

Additional Information

Additional Information

Our Diversity & Inclusion Commitment

We are an inclusive company, and our ambition is to attract, recruit, and promote a diverse range of talents.

Join us today for a rewarding career at Fairmont Le Château Frontenac, where every day brings new opportunities and your well-being is at the heart of what we do.

https://fairmont-carrieres.com/fairmont-chateau-frontenac/