SeaBus Marine Operations Supervisor at Coast Mountain Bus Company
Date: 5 hours ago
City: Vancouver, BC
Contract type: Full time
Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Under the guidance of the Operations Managers, provides day-to-day oversight to the activities and services related to the operational delivery of effective, safe, reliable and efficient ferry services to customers in the Lower Mainland on the SeaBus and passenger terminals.
Key Accountabilities
Oversee daily SeaBus operations, ensuring vessels and terminals are prepared for service and effectively responding to service disruptions to minimize impact on operations and customer experience.
Act as an Information Lead to ensure confidential records are managed appropriately throughout their lifecycle, in line with enterprise policies, legal requirements, and business needs.
Directly manage the Office Operations Assistants; assigning tasks, monitoring performance, and ensuring the team operates efficiently and in alignment with operational goals and organizational policies.
Provide frontline supervision to unionized staff, including assigning and reviewing work, monitoring performance, ensuring compliance with policies and procedures, addressing attendance and conduct issues, and participating in disciplinary processes as required.
Provide leadership and guidance to SeaBus crew members regarding safety and operational procedures, ensuring consistent adherence to established performance standards. Monitor and promote adherence to safety, security, and environmental standards
Conduct operational briefings and debriefings to communicate service updates, safety alerts, operational updates and procedural changes.
Plan and schedule work to ensure all shifts are adequately staffed in alignment with Transport Canada’s Minimum Safe Manning regulations for all vessels, approve and sign timesheets and process payroll accordingly.
Foster effective working relationships with unionized staff, project teams, contractors, and internal/external stakeholders to ensure smooth operational coordination.
Support the implementation of digital hardware on vessels and at terminals, including assisting staff with related procedures and troubleshooting as needed.
Process and review operational documentation. Examine ship logs, daily record sheets, and other reports to identify and address operational issues. Ensure compliance with the Vancouver Harbour Master and Canadian Coast Guard requirements.
Develop and coordinate training programs and schedules. Ensure completion of all mandatory safety drills (e.g., fire, life raft) in accordance with regulatory standards.
Maintain a thorough understanding of corporate policies, procedures, and service standards. Ensure consistent application to support reliable and effective public transportation services.
Respond to customer feedback, including complaints and commendations. Collaborate with internal departments such as Engineering, TL Projects, and Customer Service to resolve issues efficiently.
Support the department manager with ongoing projects and operational initiatives. Serve in an acting capacity (Assistant Manager) as required to cover for absences or vacancies.
Qualifications
EDUCATION AND EXPERIENCE
The competencies for this position would be acquired through completion of a Marine certificate of competency or Degree in related field, Courses in Supervisory Skills, Information Technology, Labour Relations and Business Administration would be an asset
Plus, Three(3) years previous experience in progressively responsible positions in marine operations or other fields, involving the supervision of unionized employees and the application of collective agreements, work rules, policies and procedures.
Other Requirements
Strong working knowledge of marine operations and terminal facility management.
Prior experience working in a marine environment, preferably in an operational or supervisory capacity.
Proven leadership, communication, and problem-solving skills, with the ability to manage teams and respond effectively to operational challenges.
Familiarity with Transport Canada regulations and marine safety requirements, including Minimum Safe Manning standards and Safety Management Systems (SMS).
Solid understanding of the marine regulatory environment with solid knowledge of the concepts, principles, practices and techniques of operations as it pertains to a marine environment.
Solid knowledge of relevant standards, legislation, acts and regulatory requirements particularly of the Canada Shipping Act and good understanding of the requirements and practices of classifications societies.
Excellent written and oral communication skills.
Solid computer skills in MS Office suite and use of web-based systems.
Advanced analytical, problem solving and decision-making skills to identify and mitigate risks pertaining to areas of accountability.
Previous experience in responding to and managing emergency situations in an operations environment.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Resident
This position works predominately on-site.
Rate of Pay
The salary for this position ranges from $82,400 - $123,600 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How To Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: November 10, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected]
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Under the guidance of the Operations Managers, provides day-to-day oversight to the activities and services related to the operational delivery of effective, safe, reliable and efficient ferry services to customers in the Lower Mainland on the SeaBus and passenger terminals.
Key Accountabilities
Oversee daily SeaBus operations, ensuring vessels and terminals are prepared for service and effectively responding to service disruptions to minimize impact on operations and customer experience.
Act as an Information Lead to ensure confidential records are managed appropriately throughout their lifecycle, in line with enterprise policies, legal requirements, and business needs.
Directly manage the Office Operations Assistants; assigning tasks, monitoring performance, and ensuring the team operates efficiently and in alignment with operational goals and organizational policies.
Provide frontline supervision to unionized staff, including assigning and reviewing work, monitoring performance, ensuring compliance with policies and procedures, addressing attendance and conduct issues, and participating in disciplinary processes as required.
Provide leadership and guidance to SeaBus crew members regarding safety and operational procedures, ensuring consistent adherence to established performance standards. Monitor and promote adherence to safety, security, and environmental standards
Conduct operational briefings and debriefings to communicate service updates, safety alerts, operational updates and procedural changes.
Plan and schedule work to ensure all shifts are adequately staffed in alignment with Transport Canada’s Minimum Safe Manning regulations for all vessels, approve and sign timesheets and process payroll accordingly.
Foster effective working relationships with unionized staff, project teams, contractors, and internal/external stakeholders to ensure smooth operational coordination.
Support the implementation of digital hardware on vessels and at terminals, including assisting staff with related procedures and troubleshooting as needed.
Process and review operational documentation. Examine ship logs, daily record sheets, and other reports to identify and address operational issues. Ensure compliance with the Vancouver Harbour Master and Canadian Coast Guard requirements.
Develop and coordinate training programs and schedules. Ensure completion of all mandatory safety drills (e.g., fire, life raft) in accordance with regulatory standards.
Maintain a thorough understanding of corporate policies, procedures, and service standards. Ensure consistent application to support reliable and effective public transportation services.
Respond to customer feedback, including complaints and commendations. Collaborate with internal departments such as Engineering, TL Projects, and Customer Service to resolve issues efficiently.
Support the department manager with ongoing projects and operational initiatives. Serve in an acting capacity (Assistant Manager) as required to cover for absences or vacancies.
Qualifications
EDUCATION AND EXPERIENCE
The competencies for this position would be acquired through completion of a Marine certificate of competency or Degree in related field, Courses in Supervisory Skills, Information Technology, Labour Relations and Business Administration would be an asset
Plus, Three(3) years previous experience in progressively responsible positions in marine operations or other fields, involving the supervision of unionized employees and the application of collective agreements, work rules, policies and procedures.
Other Requirements
Strong working knowledge of marine operations and terminal facility management.
Prior experience working in a marine environment, preferably in an operational or supervisory capacity.
Proven leadership, communication, and problem-solving skills, with the ability to manage teams and respond effectively to operational challenges.
Familiarity with Transport Canada regulations and marine safety requirements, including Minimum Safe Manning standards and Safety Management Systems (SMS).
Solid understanding of the marine regulatory environment with solid knowledge of the concepts, principles, practices and techniques of operations as it pertains to a marine environment.
Solid knowledge of relevant standards, legislation, acts and regulatory requirements particularly of the Canada Shipping Act and good understanding of the requirements and practices of classifications societies.
Excellent written and oral communication skills.
Solid computer skills in MS Office suite and use of web-based systems.
Advanced analytical, problem solving and decision-making skills to identify and mitigate risks pertaining to areas of accountability.
Previous experience in responding to and managing emergency situations in an operations environment.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Resident
This position works predominately on-site.
Rate of Pay
The salary for this position ranges from $82,400 - $123,600 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How To Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: November 10, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected]
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