Community Outreach Worker at Island Crisis Care Society

Posting Date: 11-11- 2025

Closing Date: 30-11-2025

How to apply: Online through ICCS Career Center 

Grid Level: 12

This position is open to all qualified Applicants

This position requires union membership

Since 1989, Island Crisis Care Society has operated with a missional heart to support the most vulnerable in our community; to meet individuals in need, where they are and without judgement and aim to restore hope, dignity, and community connections in meaningful ways. While we continue to grow with new and innovative programs that seek to meet the diverse needs of those we serve, we remain faithful to our founding mission to “Provide shelter and care to those in need, reflecting the love of God in loving one another”.

Within our large team of front line, management, and administrative staff, we seek to develop the core values of care, compassion and heart found in the faith-centered roots of our organization by building an inclusive team that reflects our diverse community so that we can serve those in need in relevant and meaningful ways.

Position Purpose

The Community Outreach Worker supports the work of Island Crisis Care Society by providing outreach services to individuals within the wider community who are experiencing or at risk of homelessness.

Key Responsibilities

1.    Identifies and makes connections with individuals who are experiencing or at risk of homelessness. 

2.    Gathers and assesses information relevant to the client’s concerns, needs and risks by interviewing, observing behaviour, meeting with service providers and using a variety of inventories, checklists and questionnaires. 

3.    Develops and implements short-term, issue-specific intervention plans within program guidelines in consultation with the supervisor. 

4.    Provides support, guidance and problem-solving to clients to address issues related finding or maintaining housing and accessing supports using techniques such as active listening, conflict resolution, basic counselling techniques and psycho-educational methods to resolve the identified problems, needs and risks. 

5.    Provides skill building in areas such as life and social skills, anger management or self-management techniques. 

6.    Participates in the development, modification and evaluation of client service plans with the integrated case management team. Participates in integrated case management meetings on a regular basis to report clients’ activities and progress. 

7.    Evaluates the effectiveness of the intervention plan, reports on clients’ progress, and discusses related concerns with the supervisor in order to resolve identified problems and move towards defined objectives. 

8.    Outlines services provided by the program and/or organization. Provides information on and referral to other community service providers, resources and professionals as required. 

9.    Provides emotional support and feedback to clients. 

10.    Liaises with and/or promotes the interests of clients with other community service providers, professionals and landlords as required. Accompanies clients to meetings and appointments as required. 

11.    Maintains related records and statistics and provides reports to the supervisor. 

12.    Performs other related duties as required. 

QUALIFICATIONS 

Education

•    Degree in Social Services or equivalent education/experience

Training and Experience 

•    Two (2) years experience or an equivalent combination of education, training and experience. 

Competencies

CORE COMPETENCIES

HEART    COMPASSION    INTEGRITY

SPECIALIZED COMPETENCIES

PLANNING    CLIENT ORIENTATION    INTERPERSONAL SKILLS    COLLABORATION    PROBLEM SOLVING

Knowledge, Skills & Abilities

•    Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-pyscho-social-spiritual support in addressing these challenges. 

•    Follows and practices protocols and procedures consistently and faithfully and maintains effective routines; 

•    Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.

•    Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.

•    Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment