Site Manager (night shift) at Canadian Red Cross

Employee working location: In person (Montreal, QC)
Employment Status: Temporary Full-Time (5 Months until March 31, 2026)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The incumbent will coordinate all activities at the warming centre in collaboration with partners involved in providing services on site. Reporting to the Associate Director of Operations, they will contribute to the planning and implementation of logistical activities and ensure the overall quality of services provided on site.

In this role, you will:
Responsibility 1: Overall coordination

• Coordinate the delivery of all services provided on site

• Lead team meetings and meetings with service delivery partners on site, including the mobilization team.

• Liaise and coordinate with service delivery partners.

• Ensure compliance with the standards and procedures established by the CRC in Quebec.

• Ensure that services meet the immediate, short-term and long-term recovery needs of impacted people.

• Performs other duties, as required.

Responsibility 2: Health and safety management

• Ensure that safety guidelines and procedures are communicated to all responders, and that they are understood and followed.

• Promptly report any on-site incidents and follow the established protocol for issue tracking.

Responsibility 3: Planning, monitoring, and evaluation

• Conduct ongoing evaluations of the capacity (material, financial and workforce) of the site under their responsibility based on the program needs, and communicate results and gaps to direct supervisor.

• Regularly inform the operations manager about activities and share statistics, problems, and successes in accordance with established standards.

What we are looking for:

• College diploma in a related discipline.

• At least 1 to 3 years of relevant experience, including 3 years supervising a team.

• Relevant combination of training and experience may be considered.

• Experience as a Red Cross volunteer in Emergency Management is an asset, especially in a manager or supervisor capacity.

• A good understanding of the role of the Red Cross in emergency response, relief and recovery is an asset.

• Proficiency with computers (databases, Office suite) is required.

• Language requirements: Be able to deliver services as required for the operation.

• Give clear instructions and delegate tasks, make informed decisions, solve problems, provide the necessary guidance, provide feedback, and encourage teamwork.

• Conflict resolution: Listen actively, demonstrate strong mediation and negotiation skills, and develop and implement mutually beneficial solutions and alternatives.

• Communication: Be clear, concise, self-confident, and able to influence others.

• Coordination: Foster opportunities for collaboration, communicate information, think strategically, and align and prioritize work plans.

• Teamwork: Be useful to the team, be respectful of team members, be available and develop harmonious relationships.

• Ability to remain calm in a crisis: Avoid letting emotions get in the way, remain professional and positive, and act confidently.

Working Conditions:

• This is a temporary position (until March 31 2026).

• The incumbent must be available to work night shifts and some weekends, on a rotating basis with other team members.

• They must be able to respond effectively calmly and using sound judgment in a fast-paced, high-stress, and sometimes unpredictable environment.

• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC) and a vulnerable sector screening.